Name: Résidence Andorra Alba
Brand: Pierre & Vacances
Price: 75 EUR
Availability: InStock
Rating: 3.6 (112 reviews)

L'avis de nos voyageurs Andorra Alba

3.6

Bien

112 avis

35.7 %

28.6 %

14.3 %

7.1 %

14.3 %

Cristina Colomer

il y a 2 semaines sur G_Google Google

1/5

Very bad. Being two, we booked an apartment for five so we could have a room with a double bed and be comfortable, and we ended up with two children's single beds with an iron railing in between (the kind where one bed is stored underneath the other). When we went to reception to ask for a change, they told us it was impossible to change the apartment. The springs of one of the beds were digging into you. The second night we slept on the sofa bed in the living room, and the same thing happened. Plus, we could hear the elevator motor all night, and from early on we could hear the neighbors moving around in the stairs. We were also fortunate (totally ironic) to have a neighbor's dog, who didn't stop crying both nights. VERY BAD. We wanted a weekend to relax, and it was a nightmare. We are very disappointed with our stay and, of course, we will not use Pierre and Vacances again.

Avis 2025-07-17 13:15:10

Estimada Cristina,

Le agradecemos sinceramente que haya compartido sus impresiones, lamentamos que su experiencia no haya estado a la altura de sus expectativas.

Entendemos su malestar al no encontrar el tipo de cama que esperaba en el apartamento. Según la descripción de nuestros alojamientos, algunos pisos para cinco personas pueden llevar camas individuales o camas nido y, a pesar de reservar una categoría específica, la composición puede variar según disponibilidad. Sentimos mucho que el descanso no le resultara agradable y que el sofá cama tampoco haya cumplido con sus necesidades de confort durante la estancia.

Respecto a la imposibilidad de cambiar de apartamento, queremos disculparnos por no haber podido proponerle otra alternativa en ese momento. Los cambios están sujetos a disponibilidad y, en ocasiones, nuestros recursos son limitados.

Lamentamos igualmente las molestias causadas tanto por los sonidos del ascensor y de otros huéspedes como por la presencia del animal de compañía en un apartamento vecino. Nuestro equipo revisa con atención estos detalles para procurar el bienestar de todos los visitantes, pero no siempre es posible evitar todas las situaciones ruidosas en ambientes compartidos.

Esperamos tener la oportunidad de recibirle en otra ocasión para ofrecerle una estancia más grata.

Un cordial saludo,

Manager

Noemi de la Fuente Alvarez

il y a 1 mois sur G_Google Google

5/5

Clean apartment, with everything you need, large terrace and very spacious. Price quality a 10

Avis 2025-07-01 11:16:27

Benvolguda Noemi,
Moltes gràcies per compartir la teva experiència amb nosaltres.

Ens alegra molt que hagis valorat positivament les comoditats del nostre apartament, incloent la seva amplitud i el balcó espaiós. La nostra prioritat és oferir un allotjament còmode i ben equipat per garantir una estada agradable als nostres hostes.

Esperem poder-te tornar a acollir aviat a Pierre & Vacances Andorra Alba El Tarter.
Salutacions cordials,

Claudia G.

valérie cuena

il y a 1 mois sur G_Google Google

4/5

Apartment el. Tarter, very clean and functional, always a pleasure to come to Andorra. Very welcoming and responsive staff when you have a problem. We will definitely come back. Kind regards

Avis 2025-06-02 07:12:01

Bonjour Valérie,
Nous vous remercions chaleureusement pour votre retour.

Nous sommes ravis que vous ayez apprécié la propreté et le côté fonctionnel de nos appartements, ce qui correspond parfaitement à l'ambiance montagnarde soignée de notre résidence.

Il est très satisfaisant que vous ayez trouvé notre équipe accueillante et réactive, car nous mettons un point d'honneur à offrir un service attentif à nos hôtes.

Nous espérons avoir le plaisir de vous recevoir de nouveau très bientôt dans notre résidence au cœur d'El Tarter.

Au plaisir de vous accueillir à nouveau,
Cordialement,

Manager

Joaquim Raurell Porras

il y a 5 mois sur G_Google Google

2/5

Apartments with an unbeatable location to walk down to the El Tarter slopes, which is why I give them 2 stars.

From then on, everything was a nightmare. First the Escape Room to collect the keys in a place and find the location of the apartments in question.

We arrived and the heating in the rooms was not working (in Andorra in the middle of winter!).

The bed mattresses were terrible, impossible to rest.

And the sofa bed with an inclination that made you fall little by little.

Just a roll of toilet paper and a single-dose sachet of soap for 4 people.

Unfortunately, we will not return nor would we advise anyone to go there because of the excessive price you pay.

Avis 2025-02-14 08:52:25

Joaquim,

Lamentamos profundamente que algunos aspectos de su estancia no hayan cumplido con sus expectativas, le animamos que ponga el comentario donde se alojó, somos una cadena, tenemos 11 complejos y en este no se ha podido alojar ya que esta reservado todo el invierno.

Un saludo,

Recepción

Alba Alno

il y a 10 mois sur G_Google Google

4/5

Please note, to collect the keys, go to the agency on the main street! Do not go to the Alba residence, there is no reception. We got screwed.
Residence well located between Pas de Casa and Andorra la V. Rare town where there is free parking! Because everyone pays…

At reception, the hostess does not speak French. Plan for Google trad. We took the 3-person studio with sofa bed. The bathroom and toilet are very nicely renovated. On the other hand, the sofa bed is very uncomfortable, the head is slightly raised... noise of the springs, and unstable... horror! You would be better off buying a sofa bed from IKEA like “HEMNES” which is much more comfortable, easy to retract and serves as a sofa. Pck your bed once unfolded.. you cannot watch TV with the bed unfolded there is a gap between the mattress and the structure…..
the apartment is large, unfortunately poorly arranged by this long corridor of 5 m2. Otherwise it was clean, beautiful view, for 3 nights €122 and fortunately it was a promotion it wasn't worth more than that
Wifi is free
And the residence is quiet! We don't hear a sound

Avis 2024-09-18 07:52:00

Chère Alba,
Merci pour cet aimable commentaire suite à votre séjour au Pierre & Vacances Andorra Alba El Tarter.

Nous sommes ravis que vous ayez passé un bon séjour parmi nous et apprécié la vue agréable.

Par ailleurs, nous prenons note de votre observation.

Nous espérons avoir le plaisir de vous accueillir à nouveau.

Sincères salutations,

Claudia G., Directrice générale