What disappointments
To be comfortable we had booked an apartment for 6 people even though we were two couples. According to the description and the photos, we expected to have two bedrooms, but in reality the second was a cabin with a mini window of 70cm / 25cm which offered no view because it was located high up and in addition it could not open. The technical service came to tell us that they could not do anything because it had been condemned. By turning on the lights we find that one of them is defective, the technical department has come back to change it at our request. The safe was blocked and we could not access it. Even if the apartment is qualified as "Premium", the equipment is minimalist: do not expect to find a beer glass, trivets, egg cups, a garlic press or other very useful utensils. Ski-in ski-out access is good right up to the edge of the piste, but no one takes care of creating the passage between the piste and the residence. Normally the residence is accessible by an inclined elevator, but this one broke down on Wednesday and the day of our departure it still did not work.
Avis 2023-03-22 10:20:59
Navrés de lire que votre séjour n'ait pas été satisfaisant René.
Notre promesse est de vous offrir une expérience exceptionnelle et, soyez assuré que nous restons attentifs lorsque nous ne répondons pas aux attentes de nos clients.
Vos remarques ont bien été prises en compte et seront transmises auprès des équipes dédiées afin que ce type de situation ne se renouvelle pas.
Bonne journée,
L'équipe Pierre & Vacances
(Translated by Google)
We are sorry to read that your stay was not satisfactory René.
Our promise is to provide you with an exceptional experience and, rest assured that we remain attentive when we do not meet our customers' expectations.
Your comments have been taken into account and will be forwarded to the dedicated teams so that this type of situation does not happen again.
Ferran Muñoz
il y a 1 mois sur
Google
Very nice and good value for money option very close to slopes
René Sonney
il y a 2 mois sur
Google
What disappointments
To be comfortable we had booked an apartment for 6 people even though we were two couples. According to the description and the photos, we expected to have two bedrooms, but in reality the second was a cabin with a mini window of 70cm / 25cm which offered no view because it was located high up and in addition it could not open. The technical service came to tell us that they could not do anything because it had been condemned. By turning on the lights we find that one of them is defective, the technical department has come back to change it at our request. The safe was blocked and we could not access it. Even if the apartment is qualified as "Premium", the equipment is minimalist: do not expect to find a beer glass, trivets, egg cups, a garlic press or other very useful utensils. Ski-in ski-out access is good right up to the edge of the piste, but no one takes care of creating the passage between the piste and the residence. Normally the residence is accessible by an inclined elevator, but this one broke down on Wednesday and the day of our departure it still did not work.
Navrés de lire que votre séjour n'ait pas été satisfaisant René.
Notre promesse est de vous offrir une expérience exceptionnelle et, soyez assuré que nous restons attentifs lorsque nous ne répondons pas aux attentes de nos clients.
Vos remarques ont bien été prises en compte et seront transmises auprès des équipes dédiées afin que ce type de situation ne se renouvelle pas.
Bonne journée,
L'équipe Pierre & Vacances
(Translated by Google)
We are sorry to read that your stay was not satisfactory René.
Our promise is to provide you with an exceptional experience and, rest assured that we remain attentive when we do not meet our customers' expectations.
Your comments have been taken into account and will be forwarded to the dedicated teams so that this type of situation does not happen again.
Good day,
The Pierre & Vacances team
Etienne Gruyez
il y a 3 mois sur
Google
Very nice site, modern and spacious room. The location is ideal.
Merci pour ce joyeux retour Etienne ? !
Enchantés, que notre belle résidence vous ait séduit ?.
Au plaisir de vous revoir !
Belle journée et à bientôt,
L'équipe Pierre & Vacances
(Translated by Google)
Thank you for this happy return Etienne ?!
Delighted that our beautiful residence seduced you ?.
I'm looking forward to seeing you again !
Have a nice day and see you soon,
The Pierre & Vacances team
celine chopin
il y a 4 mois sur
Google
We had a great stay in a very beautiful resort. the apartment was comfortable.
Merci Céline pour ce sympathique message ! ?
Ravis que votre appartement vous ait conquis ! ?
Nous espérons que vous revenez totalement reposé ! ??
On vous dit à très bientôt !
L'équipe Pierre & Vacances
(Translated by Google)
Thank you Celine for this nice message! ?
Glad you liked your apartment! ?
We hope you come back fully rested! ??
We will tell you very soon!
The Pierre & Vacances team
Miguel Angel Hortal Santos
il y a 4 mois sur
Google
Great apartments with good facilities and equipment. With beautiful views and good access to slopes.