For several years I have been taking my grandchildren. Very pleasant stay. Very friendly staff.

Everything perfect, exceptional value for money. We chose an apartment for 6. We were
in 5. We recommend.

Very well located, in the middle of town, Loches is a very beautiful town

I reserved the apartment for five people on June 20 on the Pierre et Vacances website for 3 nights (7/2-7/5). Due to my lung disease problem, the doctor advised me to avoid smoke smells, so I paid special attention to the accommodation environment. I booked on the official Pierre et vacances website, although there were only three of us, it's a family trip, I noticed that the photos of the apartment for five people showed an exterior courtyard on the ground floor. ground floor, while the cheaper four-person apartment, was located upstairs with a closed balcony, and some guests wrote on Google Reviews that the closed balcony is actually connected to the next door, causing a smell of smoke in the room.That's why I prefer to spend the highest charges.

However, when we asked to check in at 2:10 p.m. today, when the front desk staff provided me with the room type of the second floor apartment, I told them that the photos on the website for the type of the apartment for five people showed photos with the terrace on the ground floor (you can see the attached images)

The front desk staff said it had nothing to do with the photos and the reservation said "balcony or terrace". I told him I had to avoid the smell of cigarettes because of my health problems. She told me that she could offer us an apartment on the ground floor, but she still continued to defend herself in an arrogant tone, saying that she wanted me to call her first to confirm it, and that 'she couldn't know if the neighbors smoke next door. I suggested that "Pierre et vacances" put correct photos on the site but she still continues to argue loudly as if we had done something wrong!
Finally, she replied: “I don't think you want to hear my explanations…” The attitude is quite hostile.

In fact, advertising media should pay close attention to whether the displayed photos mislead consumers. Because the photo is the first time guests see the interior of the room, even though it says "balcony or terrace" in very small print, it still misleads guests. The photos of the four-person apartment and the five-person apartment are different. If the five-person apartment also has a balcony on the second floor, please show it clearly in the photo or write clearly “This type of the apartment may be different from the photo directly in the content of these photos”. The views from balconies and terrace-style apartments are indeed different. As the locations are different, this must be clearly indicated on the advertising page of your Pierre et Vacance site.

For a tourist area with foreign guests, the photo display of the room type announcement is more important than the text. It’s like on the Avis rental car site. If it says a car has a front trunk, it should show a picture of that car with a front trunk (like tesla model X). If it only adds the words “front trunk” or “rear trunk” while showing a picture of a car with a front trunk, it creates confusion among customers.

She told me that she could offer us an apartment for five people with the terrace, but she insisted on a haughty attitude to demand （repeat three times！）the customers call to inquire beforehand, it was really unpleasant ! Especially when check in time on the first day! This kind of service attitude simply drives customers away. Who would dare to book this hotel again?

Excellent value for money, ideal location close to sightseeing sites, shops, restaurants...
We will come back with pleasure.
Thank you for your welcome.