L'avis de nos voyageurs Sevilla

4.1

Très bien

1164 avis

5

50.0 %

4

29.6 %

3

11.1 %

2

3.3 %

1

6.0 %

Mamen Guicor

il y a 3 jours sur Google

4/5
Great location with grocery stores nearby, affordable parking, and spacious rooms with their own unique, very cute style.
Avis 2025-07-27 13:13:48

Estimada Mamen,

Le agradecemos enormemente que haya compartido su experiencia con nosotros.

Nos complace enormemente saber que disfrutó de nuestros espaciosos apartamentos, diseñados con un estilo contemporáneo que busca hacer su estancia más acogedora. La proximidad a comercios y la accesibilidad de nuestro estacionamiento son características que hemos cuidado especialmente para garantizar la comodidad de nuestros huéspedes.



Nos llena de satisfacción que haya valorado positivamente nuestra ubicación privilegiada en el corazón del barrio de Triana, que permite acceder fácilmente a todos los servicios necesarios para una estancia placentera.

Esperamos tener el placer de recibirle nuevamente en un futuro cercano.

Un cordial saludo,

E. Écija, General Manager

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Hippolyte CENTAURE

il y a 1 semaine sur Google

5/5
Superbly located for a walking tour of Seville city center.
Avis 2025-07-19 18:13:15

Cher Hippolyte,
Nous vous remercions d'avoir partagé votre expérience dans notre établissement.

C'est un véritable plaisir de constater que votre séjour chez Pierre & Vacances Sevilla vous a satisfait.

Nous sommes ravis que vous ayez apprécié l'emplacement privilégié de notre résidence, qui permet effectivement d'explorer les trésors du centre historique de Séville en toute simplicité.

Nous espérons avoir le plaisir de vous accueillir à nouveau lors d'un prochain séjour à Séville,
Cordialement,

E. Écija

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Sarah Chelal

il y a 2 semaines sur Google

1/5
If we could give a 0, we would have given a 0.
We had booked one night, but upon arrival the reception was closed. The night service number referred us to another Pierre et Village Vacances in Spain. The person on the phone had no information about our arrival. And didn't know why their number was displayed. So we found ourselves homeless with a 3-year-old baby in the middle of the night in a city where we speak the language and that we don't know.
We walked around the neighborhood hoping to find a hotel (most were closed or full). We tried booking online on Booking.com, but it was impossible as we were already booked.
The receptionist at the other Pierre et Village Vacances told us to book another night and demand a refund.
The only night we could find was 200 euros per night!
After several complaints, we only received a refund for the night we booked with them. And as luck would have it, they're no longer responding to us...
We'll keep following up, using social media, and our legal insurance to get a refund for the extra night. It's inconceivable that we'll have to endure the incompetence of Pierre et Village Vacances!
The worst part is that the receptionist in Seville told us that the other Pierre et Village Vacances had the codes to the box to retrieve the keys!
Imagine our little girl's fear.
Avis 2025-07-15 14:15:13

Chère Madame,

Nous sommes profondément désolés que votre séjour ne se soit pas déroulé dans les meilleures conditions.

Il y a en effet eu une confusion avec les informations qui nous ont été communiqués concernant votre réservation et nous comprenons la gêne occasionnée.
Néanmoins, nous précisons que votre séjour vous a été remboursé et que nous sommes intervenus sur la nuit que vous avez passé dans l'hôtel à 50 m de notre emplacement.

Nous tenons à préciser qu'il s'agit d'une regrettable situation exceptionnelle. Nous mettrons tout en œuvre pour que cela ne se reproduise pas.

Nous espérons tout de même avoir l'opportunité de vous accueillir à nouveau dans des conditions plus sereines.

Cordialement,

E.Ecija, General Manager

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Francisco Jesús Castro Liébanas

il y a 3 semaines sur Google

1/5
We forgot the key in the room, a mistake on our part. When we arrived at midnight, we realized there was no one there. I called emergency services, and the only solution they gave us (from Malaga, since there was no one in Seville) was to wait until 8:00 a.m. or call a locksmith and pay the costs. Two elderly people and one minor sleeping on the street until 8:00 a.m. According to them, that's what we signed in the contract. I don't know where in the contract it says that if I lose or have my key stolen, there will be no one to offer me a solution, but I have seen various emergency phone numbers that are useless, and a closed reception desk, despite the fact that Decree 194/2010 of April 20 requires that tourist apartments with two keys and more than 10 people have to have a 24-hour reception or someone available (not in Malaga).

I'm thinking of filing a complaint and filing a lawsuit, and I hope I don't have any problems with the 200 euro deposit refund.

The apartments, at least ours, aren't bad at all. Courtesy doesn't take away from bravery. But I don't plan on having such an unpleasant experience again, because it will be the last time I stay in this type of apartment.

I'd say cheap is expensive, but 260 euros a night for two nights isn't cheap. Especially when you're sleeping in an open courtyard.
Avis 2025-07-11 11:14:48

Estimado Francisco Jesús,

Agradecemos que haya compartido su experiencia con nosotros.

Lamentamos profundamente las circunstancias que rodearon su llegada. Como comenta, siguiendo la política de nuestro alojamiento, les instamos a llamar a un cerrajero, ya que llegaron a la 01:00 de la mañana y ustedes eligieron esperar hasta las 08:00.

De nuevo, sentimos este suceso y esperamos recibirles de nuevo para darles una experiencia más satisfactoria.

Atentamente,

E.Ecija, General Manager

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angy Gonzalez

il y a 3 semaines sur Google

5/5
We were a large family, and we were comfortable, clean, and well-equipped. If you need to explore the area, this hotel offers convenience at a good price. Parking is extra, but you can park easily in Triana, as it's a lively neighborhood. You pay a deposit. Don't be surprised. I would definitely stay here again.
Avis 2025-07-06 16:40:50

Estimado Angy,
Le agradecemos que haya compartido su experiencia con nosotros.

Nos alegra enormemente que haya disfrutado de su estancia en Pierre & Vacances Sevilla.

Nuestras instalaciones están diseñadas para garantizar el bienestar de nuestros huéspedes, con espacios adaptados y equipados para familias. La limpieza es uno de nuestros pilares fundamentales para asegurar el confort de nuestros visitantes.

Sin embargo, tomamos nota sobre sus comentarios acerca del depósito y los costes adicionales. Estas medidas están establecidas para garantizar la calidad de nuestros servicios.

Por último, nos complace que haya podido aprovechar nuestra excelente ubicación en el vibrante barrio de Triana, que ofrece numerosas opciones de estacionamiento y una rica vida cultural.

Esperamos tener el placer de recibirle nuevamente en su próxima visita a Sevilla.
Saludos cordiales,

E. Écija

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