We were very happy with our week at the hotel, especially with Sara, Laura, and Remedios. At the buffet, Arantxa and the person who greeted us (whose name I can't recall) were particularly kind and lovely.

Yes ? I'll correct it to "I," of course!

Great stay, fantastic staff! ⭐⭐⭐⭐⭐

I spent 7 days at this hotel, from August 10th to 17th, and I really enjoyed my stay.

The staff is lovely and incredibly attentive, always available and smiling. Another big plus is the housekeeping: the room is cleaned every day, which is very much appreciated.

Upon arrival, I found the mattress a little too soft. I asked for it to be changed, and to my great satisfaction, it was done that same morning. A truly commendable response!

The breakfast is decent and offers a good selection, even if it's not exceptional. The gym and pool are nice, but they get very crowded quickly.

Overall, I had a very pleasant stay and I recommend this hotel, especially for the friendliness of the staff and the quality of service. ?

Pierre et Vacances has ripped us off for €1057!!
It all started on Wednesday, August 12th, when we paid using an offer number we had through the link provided by the call center. We paid for the reservation on Wednesday, but on Thursday I received an email saying the offer had expired, even though we had already paid. I immediately called Pierre et Vacances customer service, and they told me the offer had expired and they didn't know why they had allowed me to pay for the reservation after it had already expired. The money is being held, and they tell me they will never charge me since the offer had expired. I told them that if an offer has expired, they shouldn't stop paying for the offers and should notify the customer that it has expired to avoid these problems.
That same Thursday, they gave me another offer number, saying I wouldn't be charged for the previous one and that I had 24 hours to book. A completely different offer number, too.

On Friday morning, my father had an accident, and I couldn't make the reservation because we were at the hospital. In fact, we weren't going to travel because of this.
At midday on Friday, I received an email confirming a new reservation, even though I hadn't done anything. They had taken my card details from the previous offer and automatically claimed the money without my consent or authorization, as I never confirmed the last offer they sent me. (I have all of this via email, SMS, and phone calls.) As if that weren't enough, I received another email stating they had made a different reservation for September, from the 5th to the 10th, which I never made. They then made another payment of €1057, which they took from my card without my permission.

After numerous calls since Friday and throughout these days, I still haven't received my €1057 and haven't received any explanation of what happened, even though I handled everything through Pierre & Vacances to avoid any problems. And I've found that I haven't received any calls or explanations from either my superiors or the company to resolve this. They've taken possession of my card without my consent or authorization.

I absolutely do not recommend their customer service.
In fact, if this isn't resolved, I will file a police report.

This hotel is dedicated to killing pigeons. They call the company Biofauna, and a falcon captures them. It's almost always a young woman who goes. Without any empathy, she carries the pigeons crammed into a backpack. Then, with all the roughness in the world, she puts them in a carrier in her van. Those poor pigeons are suffocating... Have some compassion for living beings that have done nothing wrong.
If you love animals, don't go to this hotel.

? An unforgettable stay at the Hotel Costa Málaga!

I don't have enough words to thank the team at the Hotel Costa Málaga (Torremolinos) for making our vacation a perfect experience. I wanted to give a very special mention to Sarah and Laura, and also to Aziz, for their great professionalism and for always being attentive to every detail with a smile.

But, without a doubt, Katherine completely won us over. She is kindness personified: friendly, approachable, incredibly helpful, and always willing to assist you with anything you need. We absolutely love her! It's a pleasure to encounter such genuine and dedicated people.

If I return to the area, I know for sure that I will stay here again just to see them once more. Thank you so much to the entire team for making us feel so at home! ❤️