Résidence Le Clos d'Eguisheim
Hébergement indisponible pour ces dates
7 nuits du 22/11 au 29/11  
Le prix indiqué correspond à l'hébergement seul, par exemple , du 22/11 au 29/11 . En France, les prix affichés ne comprennent pas la taxe de séjour.

L'avis de nos voyageurs Le Clos d'Eguisheim

4.1

Très bien

833 avis

5

43.9 %

4

34.1 %

3

13.7 %

2

4.7 %

1

3.6 %

Roel Elting

il y a 5 jours sur Google

3/5
From the outside everything looks fresh and fruity, but the inside is in dire need of renovation. The swimming pool is lovely. We have a four-person house, but I wouldn't imagine staying here with 4 people. Okay, you know in advance that there are sofa beds, but where all the luggage should go is a mystery to me.
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nicolas mastchenko

il y a 1 semaine sur Google

3/5
Reserved for a week, this site is very well located, the city center is a stone's throw away, reserved underground parking space, generally clean.
Average reception, we had opted for and paid in advance to Pierre et Vacances for breakfasts and half-board meals and when we arrived on Saturday a package was missing because it was broken upon receipt.
And from there it's sort of you have the P&V provider who of course closes on Saturday.
Yet everything was paid to P&V.
And at reception they tell you to go shopping....
Thank you, it is precisely to avoid having to do so that we opted for this solution.
In the end, the swimming pool is good overall but very little heating and changing rooms under construction so you can't change and get wet.
Also lack of cutlery and plates to avoid running the dishwasher often.
Of course P&V does not offer any reimbursement for lack of services provided for in their contract.
On the other hand, to make us pay for all kinds of options...
Finally accommodation for 7 people, good for 5 Maxi
Avis 2024-03-14 10:53:38

(Translated by Google) We are sincerely sorry, Nicolas, for the inconveniences you encountered during your stay at the Clos d'Eguisheim residence. We understand your frustration and apologize for the inconvenience.

It is unfortunate that you did not receive the services you paid for in advance, and we understand that this may have impacted your experience. We strongly encourage you to contact our Customer Service, by following this link: https://contactariane.com/, to discuss these issues and find an appropriate solution.

We hope to have the opportunity to regain your trust in the future.

The Pierre & Vacances team








(Original)
Nous sommes sincèrement, désolés, Nicolas, pour les désagréments que vous avez rencontrés lors de votre séjour à la résidence le Clos d'Eguisheim. Nous comprenons votre frustration et nous vous présentons nos excuses pour ces inconvénients.

Il est regrettable que vous n'ayez pas reçu les services pour lesquels vous avez payé à l'avance, et nous comprenons que cela ait impacté votre expérience. Nous vous encourageons vivement à contacter notre Service Client, en suivant ce lien : https://contactariane.com/, pour discuter de ces problèmes et trouver une solution appropriée.

Nous espérons avoir l'opportunité de regagner votre confiance à l'avenir.

L'équipe Pierre & Vacances






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Alex

il y a 1 semaine sur Google

4/5
Very well located accommodation with parking space in the basement. The view of the mountains and castles is magnificent. The staff is welcoming.
Very good swimming pool, too bad the changing rooms are closed due to work and we are not informed before arrival.
The accommodation would require renovation. Indeed, the positive point is that the accommodation has two bathrooms, but one of them cannot be used without soaking the toilet (broken shower screen). In the kitchen a hood is missing. The bedding is not comfortable as stated in several comments. The sheets smelled of humidity and the accommodation was not cleaned thoroughly before the arrival of new guests (dirt behind the doors, accumulated dust).
The sleeping area with the bunk beds is good because it is a closed room.
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Olivier Snoufi

il y a 2 semaines sur Google

5/5
Located less than 5 minutes walk from the historic center of Eguisheim and ideally placed for visiting the most beautiful villages in France and the wine route.
Welcoming and friendly staff.
1 underground parking space per apartment.
Covered and heated swimming pool (but not very hot too bad)
The equipment is a little degraded in the apartments (notably the lack of shelf in the fridge and the missing wheels on the dishwasher basket). The staff told us they were aware and there were changes planned to refurbish it.
Too bad people (not all fortunately) don't take care of the equipment.
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David Bigeard Butt Croisille Immobilier

il y a 2 semaines sur Google

4/5
Very well located, the apartments are good. Only we find that Pierre et vacances does not live up to their image. For example, we had to ask for cutlery, nothing serious, but that doesn't sound serious. And pay attention to customer comments in front of others. Overall nice staff and I'm sure they are sensitive to our opinion. I recommend.
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