Hotel Salou Sunset
79 €
1 nuit du 12/04 au 13/04

L'avis de nos voyageurs Hotel Salou Sunset

3.8

Bien

1021 avis

5

36.7 %

4

30.5 %

3

16.3 %

2

8.0 %

1

8.5 %

Wiola Wiśniewska

il y a 1 semaine sur Google

3/5
The food was good, the rooms were of a low standard, there was no drinking water or any glasses. There are cobwebs hanging in the corners. The bathroom often smells of sewage. Corridors dirty, rarely vacuumed.
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Miguel Bernet

il y a 1 semaine sur Google

2/5
There were cockroaches in the room, old towels with holes, broken trash can, poor quality buffet food, olive oil refilled in Borges bottle with poor quality oil.
In response to your answer, I think that the fact that there are cockroaches, towels with holes due to wear and tear, and refilling the oil bottle with something of poorer quality is not a matter of perception, but rather a matter of carelessness that you have to improve.
In favor I do have to say that the service of the workers was very friendly and correct.
Avis 2024-04-03 17:51:38

(Translated by Google) Dear Miguel,

We are deeply sorry to read that your stay did not meet the expectations we wish to offer our guests. The cleanliness and quality of our facilities are aspects that we take extremely seriously, and we are sorry that your perception has been different.

Regarding our buffet food, we strive to provide a high-quality dining experience and we are sorry if it did not live up to your expectations. We appreciate your comments and will take them into consideration.

We continually work to offer a service that meets the standards of Hotel Salou Sunset by Pierre & Vacances and we are sorry that this was not your perception.

We hope you have a good day.

Cordially,

Salou Sunset by Pierre & Vacances, Director of Customer Relations

(Original)
Querido Miguel,

Lamentamos profundamente leer que su estancia no cumplió con las expectativas que deseamos ofrecer a nuestros huéspedes. La limpieza y la calidad de nuestras instalaciones son aspectos que tomamos con suma seriedad, y sentimos que su percepción haya sido diferente.

En cuanto a la comida de nuestro buffet, nos esforzamos por proporcionar una experiencia culinaria de alta calidad y sentimos si esta no estuvo a la altura de sus expectativas. Agradecemos sus comentarios y los tomaremos en consideración.

Trabajamos continuamente para ofrecer un servicio que cumpla con los estándares de Hotel Salou Sunset by Pierre & Vacances y sentimos que no haya sido esa su percepción.

Esperamos que tenga un buen día.

Cordialmente,

Salou Sunset by Pierre & Vacances, Directora de relaciones con clie

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briannarvaeza@gmail.com narvaez ayala

il y a 3 mois sur Google

5/5
Reception and room cleaning service
Avis 2024-01-29 09:50:08

(Translated by Google) Dear Brian,

We thank you for your excellent review.

We are pleased to know that you mentioned the attention of the reception and the cleanliness of the rooms.

We pride ourselves on offering a 24-hour front desk service and maintaining our daily cleaning standards to ensure our guests' satisfaction.

We send you a very cordial greeting, hoping for your soon return.

Sincerely,


Salou Sunset by Pierre & Vacances, Guest Relation

(Original)
Estimado Brian,

Le damos las gracias por su excelente valoración.

Nos complace saber que ha mencionado la atención de la recepción y la limpieza de las habitaciones.

Nos enorgullecemos de ofrecer un servicio de recepción las 24 horas y de mantener nuestros estándares de limpieza diarios para garantizar la satisfacción de nuestros huéspedes.

Le enviamos un saludo muy cordial, esperando su pronto regreso.

Atentamente,


Salou Sunset by Pierre & Vacances, Guest Relation

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LAURA ALBURQUERQUE MENDOZA

il y a 4 mois sur Google

1/5
First of all, comment that the cleaning leaves a lot to be desired, the kitchen utensils with remains of food and oil, behind the doors when closing very dirty, the bathroom cistern broken and dripping all the time and the curtains torn, which we commented since they had charged us €200 as a deposit and we wanted it to be stated that it was already like this upon our arrival.
But that's not the worst, the treatment was horrible, Sunday the 26th at 8:04 in the afternoon we called the contact number we had since at that time the reception was already closed, to say that that night we would need to use the parking because They had broken a glass in our car and they told us that it was not possible because if they gave us the access codes to the parking lot, who assured them that we were not going to leave at 7 in the morning without paying for the night's parking.
We begged them to let us put the car in and reminded them that we had left €200 as a deposit that could be collected from there for the night's parking if according to them we could leave without paying. They told us that when a glass broke, what we had to do was call the tow truck and report the insurance, it was surreal...as if we didn't know how to act when a glass breaks, just point out that it was 8 o'clock in the morning. Sunday afternoon and it was not possible for us to find anywhere to fix a glass and much more so when you are more than 500 km from home... in short, a tremendous lack of respect and professionalism, deplorable customer treatment. Finally they hung up on us and didn't let us get in the car.
The next day we filed a complaint at the reception and the girl at the reception couldn't believe it and admitted that they wouldn't let us put the car in because the person who helped us basically didn't feel like it... a shame that this company has people like this class serving clients without being able to put himself in our place, we only asked to put the car in the parking lot and pay for it of course, he treated us like criminals, continually repeating that we had to have booked it in advance and that he couldn't give us access because we could leave without paying... unfortunate!
The car slept on the street without a window, taking unnecessary risks that the damage would be greater... it was so easy to attend to our needs that we cannot understand this regrettable treatment.
Avis 2023-12-14 11:50:31

(Translated by Google) Dear Laura,
Thank you for the time you have invested in sending us your testimony about your stay at our hotel.

We are deeply sorry for the inconvenience you experienced during your stay, especially regarding the cleanliness and maintenance of your room. Our team strives daily to provide spotless rooms and attentive service, as reflected in our commitment to daily cleaning and towel changes. We will take immediate action to review our procedures and ensure that all aspects of our rooms meet the high standards expected by our guests.

Regarding the difficulty you faced regarding the use of our parking lot, we understand that emergencies can arise and we aim to always provide assistance and flexibility. Although our parking is public and generally available without reservation, we value the importance of safety for our guests and their belongings.

We are sorry if your experience did not live up to your expectations, in terms of the attention received and we apologize. Our team works daily for the satisfaction of our guests and we are sorry that we did not achieve this in your case. We take note of your comment and we will take care of communicating it to the corresponding department, in order to correct what happened. Your opinion is very valuable to us and will always be welcome.

We hope to welcome you again on another occasion.

Kind regards,


(Original)
Estimada Laura,
Gracias por el tiempo que ha invertido en enviarnos su testimonio acerca de su estancia en nuestro hotel.

Lamentamos profundamente los inconvenientes que experimentó durante su estancia, especialmente en relación con la limpieza y el mantenimiento de su habitación. Nuestro equipo se esfuerza diariamente para ofrecer habitaciones impecables y un servicio atento, como se refleja en nuestro compromiso de limpieza diaria y cambio de toallas. Tomaremos medidas inmediatas para revisar nuestros procedimientos y garantizar que todos los aspectos de nuestras habitaciones cumplan con los altos estándares esperados por nuestros huéspedes.

En cuanto a la dificultad que enfrentó con respecto al uso de nuestro estacionamiento, entendemos que las emergencias pueden surgir y nuestro objetivo es siempre proporcionar asistencia y flexibilidad. Aunque nuestro estacionamiento es público y generalmente está disponible sin reserva, valoramos la importancia de la seguridad para nuestros huéspedes y sus pertenencias.

Lamentamos si su experiencia no estuvo a la altura de sus expectativas, en cuanto a la atención recibida y le pedimos disculpas. Nuestro equipo trabaja a diario para la satisfacción de nuestros huéspedes y nos apena no haberlo logrado en su caso. Tomamos nota de su comentario y nos encargaremos de comunicarlo al departamento correspondiente, a fin de corregir lo ocurrido. Su opinión es muy valiosa para nosotros y siempre será bienvenida.

Esperamos volver a recibirle en otra ocasión.

Saludos cordiales,

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Laly Miko

il y a 5 mois sur Google

4/5
Hotel in a quiet area and close to several beaches and coves. Very nice atmosphere and staff. Breakfast is buffet and very good. And they allow pets.
Avis 2024-03-04 11:50:07

(Translated by Google) Dear Laly Miko,

We appreciate that you highlighted our quiet location close to several beaches and coves.

We are also pleased that you found our staff pleasant and that you enjoyed our breakfast buffet. We pride ourselves on offering a welcoming atmosphere and quality service to our guests.

Likewise, we are pleased to know that your pet was also able to enjoy their stay with us.

Without a doubt, it will be a pleasure to welcome you again very soon on your next visit.

A cordial greeting,


Salou Sunset by Pierre & Vacances, Guest Relation

(Original)
Estimada Laly Miko,

Apreciamos que destacara nuestra ubicación tranquila y cercana a varias playas y calas.

También nos complace que haya encontrado a nuestro personal agradable y que haya disfrutado de nuestro desayuno tipo buffet. Nos enorgullecemos de ofrecer un ambiente acogedor y un servicio de calidad a nuestros huéspedes.

Asimismo, nos complace saber que su mascota también pudo disfrutar de su estancia con nosotros.

Sin duda, será un placer recibirla de nuevo muy pronto en su próxima visita.

Un cordial saludo,


Salou Sunset by Pierre & Vacances, Guest Relation

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