L'avis de nos voyageurs Salou

4.2

Très bien

1373 avis

5

51.2 %

4

31.0 %

3

9.2 %

2

2.7 %

1

5.9 %

MllexPamelaa

Il y a 6 jours sur Google

1/5
Apartment 101, Le Tamarit, where we stayed, was in a deplorable and unsanitary state:

Mold on the walls, especially in the bathroom, to the point that I couldn't bathe my son,
Cracks in the walls and stains everywhere,
Exposed electrical wires in the living room and exposed cables in the bathroom,
Tiles broken in several places,
Catastrophic overall cleanliness throughout the entire apartment.

We chose this hotel primarily for the pool, but we couldn't use it:

The coping stones were broken,
The footbath was empty and full of trash (hair, hair ties, etc.),
The place offered no safety measures.

Furthermore, the soundproofing is nonexistent: the neighbors made an enormous amount of noise every night (music, shouting, yelling, and even a Halloween-themed game in the hallways—he was having fun scaring himself and screaming).

Unfortunately, there wasn't much we could do since there was no one at reception at that hour.

In addition to this, there was constant noise:

The building's front door slammed continuously,
We could hear everything that was happening in the hallway,
Because the walls were extremely thin, we could even hear the neighbors' private conversations,
Being on the ground floor, these constant noises continually woke our baby.

Having a young child, we had extremely difficult nights and never felt safe in the residence.

The complete lack of soundproofing and comfort made our stay exhausting and distressing.

I find it unacceptable and shameful to rent accommodation in such a state.

The only positive point we found was the location, as it's close to the city center and PortAventura.
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Jean-Bernard P

Il y a 6 jours sur Google

1/5
Huge disappointment!
The apartment is in terrible condition.
Poorly maintained, aging, with warped floors in places and very poor soundproofing. Say your prayers if you're in the same building as partygoers… I reported the apartment's condition to reception, but no solution was offered. My last visit to this residence five years ago was much better.
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Sébastien EYSSERIC

Il y a 1 semaine sur Google

5/5
The staff were attentive and welcoming, offered helpful advice, and were responsive in case of technical issues. The apartment was clean, and the surrounding area was pleasant. And what a view of the sea!
Avis 2025-10-31 17:15:54

Cher Sébastien,
Merci d'avoir partagé votre expérience chez nous.

Nous sommes ravis que votre expérience parmi nous ait été si positive.

Notre équipe apporte toujours une attention particulière à l'accueil et au suivi technique, et nous sommes heureux que vous ayez apprécié la propreté de l'appartement ainsi que son environnement apaisant. La vue imprenable sur la mer depuis nos logements reste effectivement l'un de nos atouts majeurs que nos hôtes affectionnent particulièrement.

Nous espérons vous recevoir encore une fois pour un séjour toujours de qualité.
Bien cordialement,

General Manager

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Nicolas Rosso

Il y a 1 semaine sur Google

5/5
The residence is very well located, in the immediate vicinity of all shops. The apartment is spacious, comfortable, clean, and well-equipped. Good value for money with a charming welcome. We'll definitely be back!
Avis 2025-10-30 21:14:19

Cher Nicolas,
Merci pour cet agréable commentaire au sujet de notre établissement.

Nous sommes ravis que votre séjour à Pierre & Vacances Salou ait été à la hauteur de vos attentes.

Votre satisfaction quant à l'emplacement privilégié de la résidence nous réjouit particulièrement. Nous apprécions également que vous ayez souligné l'espace et le confort de votre appartement, ainsi que la qualité de son équipement.

Cela nous encourage à poursuivre nos efforts pour maintenir ces standards de propreté et de fonctionnalité. Votre mention du rapport qualité-pisi nous touche sincèrement, tout comme votre reconnaissance envers l'accueil de notre équipe.

Nous serions enchantés de vous accueillir de nouveau !

General Manager

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Vero Sánchez

Il y a 1 semaine sur Google

5/5
We went in October, which is no longer peak season. The atmosphere is peaceful; it's a gated and secure complex with a swimming pool. The apartment was very clean, comfortable, and everything was in good condition. The parking next door was free (it's paid parking in the summer).
Avis 2025-10-28 09:14:15

Estimado Vero,
Muchas gracias por su valoración tras su paso por nuestro Pierre & Vacances Salou.

Nos alegra saber que disfrutó de su estancia en temporada baja.

Valoramos que haya destacado el ambiente tranquilo de nuestra urbanización cerrada, así como las instalaciones de la piscina. Es un placer conocer que encontró su apartamento impecablemente limpio y con todas las comodidades funcionando correctamente. El parking gratuito fuera de temporada es una ventaja que nos complace ofrecer a nuestros huéspedes.

Esperamos volver a recibirle en el futuro.
Un saludo,

General Manager

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