We were disappointed by the condition of the accommodation: the bathroom had moldy stains and was unusable, the dishwasher was full of mold, and the sheets were stained. Despite our contact with reception, nothing was done. The residence does not deserve 4 stars. The only advantages were the location and the courteous staff. The value for money was truly poor.

We had a wonderful stay at the Pierre & Vacances Haguna Residence. We particularly appreciated the renovation, which was very well done: the residence is now even more pleasant and modern. The location is ideal, and the accommodation is comfortable and well-equipped. We thoroughly enjoyed our family holiday and will gladly return!

Very pleasant. Practical. Clean.

Our experience at the Pierre & Vacances apartment in Biarritz was quite disappointing, especially considering it's advertised as a four-star property.

The first thing we noticed was that the apartment wasn't completely clean. There was dirt and debris under the sofa bed. The terrace was also in a rather neglected state: the floor was damaged, and there were areas with unpainted plaster. We even found a hole in the wall where someone had placed a cigarette butt, which was still there.

Another rather baffling issue was the lack of toiletries. For a four-day stay with four people, they only provided one small bar of soap, supposedly for both body and hair. It wasn't replenished at any point during our stay. We consider this clearly insufficient for four people for four days, especially in accommodation of this category.

Furthermore, the air conditioning didn't work properly, which was particularly annoying in the middle of summer.

We were also particularly struck by the lack of security in some areas of the apartment. There was a considerable height difference between the step leading from the terrace door and the living room floor, making the passage unsafe and prone to tripping. A similar issue existed in the bathtub, whose access also felt unsafe due to its height. We believe these aspects should be given special attention in a four-star hotel.

The photos online are also quite misleading regarding the current state of the apartment. The images show a property that appears new, well-maintained, and modern, but our experience was very different. It seems as if the photos were taken when the apartment was new and do not reflect its current condition.

The hallways are also below the standard expected of a four-star establishment. The carpeting emitted very unpleasant and nauseating odors, which were clearly noticeable when passing through the common areas.

Finally, the parking is another area that needs significant improvement. The spaces are extremely small, requiring considerable maneuvering to park. With a large vehicle, the experience is especially difficult, and there is practically no room to maneuver comfortably.

And there's one last detail that has left us particularly puzzled. We left our wireless headphones under our pillow, and we're 100% sure we left them there. When we realized, we called the accommodation to ask about them, but they told us they hadn't found anything. We understand that mistakes can happen or that an item can go unnoticed, but considering that we had specifically left the headphones under our pillow, it's hard for us to understand why they didn't turn up during the apartment cleaning.

Ultimately, we believe the main problem is the enormous difference between what's advertised and what you actually find. We weren't expecting luxury accommodation, but we did expect cleanliness, maintenance, hygiene, safety, and comfort befitting a four-star establishment. In our case, we feel the relationship between the advertised category and the actual experience leaves much to be desired.

Perfect location close to everything. Top-notch staff, welcoming, clean, polite – everything is there.
Highly recommended.