Great hotel! Fantastic sea views, excellent location right on the beach, just a few meters from the old town, the popular shopping area, and the beach promenade. Nice rooftop pool, but no shade, but an even nicer pool on the first floor with plenty of loungers and shade! Very friendly and helpful staff! Very clean and well-equipped rooms. Would book there again immediately.

A highly recommended hotel for a family getaway. Quiet and with beautiful sea views.

Very disappointed with the hotel. It's true that it's right across from the beach, and that's the only reason it gets a good rating for location. It's supposedly a 4-star hotel, but the rooms and facilities in general are very old. The towels are thin and very worn and are changed every 3 days, regardless of their condition. If you want more, you have to pay 7 euros per person per day. The outlets in our room didn't work, the TV was old and tiny, and the minibar barely cooled. The mattresses were made of poor springs that left your back in shambles. The bathroom had the typical plastic curtain. The "gym" was a very hot room, small, and had four machines without weights. The two pools were dirty because, despite the hotel being quite busy, they didn't consider that they needed better maintenance for that very reason. The upstairs pool had no shade or umbrellas. In short, I don't think it's a four-star hotel. The only good thing about it is the location, and it doesn't justify its four stars. I will not return nor do I recommend it.

We have not been customers, but the staff was very attentive, pleasant, and willing to help in situations of need.

DISAPPOINTING!! I've been to 2** hotels, much better than this one... it's been dropped to 2***.

Disappointing. The truth is, I expected something else. To start with, the first thing that caught our attention was the poor service of the elevators, which were also small for so many rooms, and dirty... the unkempt bathroom... dirty corners and doors in the bathroom... and the balcony had beach sand from who knows when... I had to call the cleaning lady I happened to find in the room, to please at least sweep it before hanging out my beach towels, and she did. But what was my surprise when I was about to shower and find the bathtub also covered in sand... and I let the afternoon receptionist know about it...
The cleanliness leaves a lot to be desired; the chairs in the hotel room were stained, not to mention the buffet. At what an unfortunate time we booked full board, it's truly sloppy and of terrible quality. The CALPE DIEM rooftop pool is small and barely shaded... the best thing about it is the super friendly and attentive staff. If I hadn't prepaid for the entire stay, I probably would have canceled everything!
The day after our stay, after a sleepless night because of the pillow, I decided to go to reception to ask if they had neck pillows. I called around because there was no one at reception, and the cleaning lady answered, telling me with very little empathy that they didn't have any and that if I needed another one (which wasn't the case, of course), there was one in the closet.
I also told her there were no toothbrushes and could I borrow one for that day, and they didn't have any either.
It's really shocking that in a 4-star hotel, they don't provide body cream/lotion or toothbrushes in the amenities... just a crappy "soap-shampoo" in the shower. Very surprised for a 4-star hotel. Noooo!!!!
A hotel shouldn't neglect its efforts to increase and retain customers.
We won't be back!!!