Résidence premium Les Alpages de Chantel
1861 €
7 nuits du 16/03 au 23/03  
Le prix indiqué correspond à l'hébergement seul, par exemple Appartement 6 personnes - 2 chambres - Sans vue extérieure, du 16/03 au 23/03 . En France, les prix affichés ne comprennent pas la taxe de séjour.

L'avis de nos voyageurs Les Alpages de Chantel

4.1

Très bien

28 avis

5

53.6 %

4

25.0 %

3

7.1 %

2

7.1 %

1

7.1 %

Trinita

il y a 1 semaine sur Google

5/5
Charming staff, especially to resolve a problem of nighttime noise ?
Ideal location for the DAHU or ski descent
Small downside on the dark "parent" bedroom and bed built into a fairly tight piece of furniture/wardrobe
Very nice swimming pool/spa and available over a wide time slot
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Clement Viale

il y a 1 semaine sur Google

2/5
Poor housekeeping.
Aging infrastructure.
Reception staff are out of touch and not friendly.

We had a reservation for 6 adults from Saturday to Saturday. One group arrives on Saturday and another on Monday.

So we arrive on Saturday, first sentence from the person at reception. “Ha but there is a comment that you arrive on Monday. You should not do that, arrive on Saturday when it says that you arrive on Monday”. Already no friendliness and good manners. There was one person who called them to tell them that she would arrive on Monday by car, but just her, not the whole group. This was to clarify that she would only need the parking from Monday. Obviously the person at reception didn't understand anything. And no one thought it was weird to book an apartment on Saturday and only arrive on Monday?

Then there are only two bathrobes for a 3 bedroom apartment... For 6 adults... When we asked for more at reception, we were told that it was a maximum of two per apartment. No, but where are we? What level of standing is this?

Then one person from the group dares to ask reception for a map of the surrounding pedestrian trails. “You have to go see the Tourist Office.” The last day we queue to check out and the group in front of us asks the same thing and then miraculously we give them a map with all the pedestrian paths around Les Arcs.

In short, a nice bunch of incompetent people
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Deborah Mallet

il y a 3 semaines sur Google

2/5
Very disappointed this year.
We are part of the so-called “loyal” customers at Pierre et Vacances, which exempts you from the deposit.
However, very dark apartment on the parking side, no view and very poorly exposed.

Nocturnal noise the first 3 nights and no reception after 8 p.m.

Wednesday filling of the fuel tanks, very strong smell in the corridors but also in the rooms, my 3 year old daughter took a nap with this smell.
The sofa seats as well as the bedding are too old.
For all this, sleep is not restorative. Comfort is not there.
It's time for us to test the surrounding residences.
Avis 2024-02-01 16:29:04

(Translated by Google) We are sincerely sorry, Deborah, to learn that your experience this year was not to your liking. As loyal customers, your satisfaction is our top priority.

We understand your disappointment and we would like to apologize for these inconveniences, as we are concerned for your comfort and well-being.

We would also like to inform you that we have the Les Bergers residence, completely renovated, which could better meet your expectations in terms of comfort and quality. We invite you to consider this option during your next stay.

Many thanks for your loyalty, we hope to have the opportunity to regain your trust during a future stay with us.

The Pierre Vacances team







(Original)
Nous sommes sincèrement, navrés, Deborah, d'apprendre que votre expérience cette année ne vous ait pas convenue. En tant que clients fidèles, votre satisfaction est notre priorité absolue.

Nous comprenons votre déception et nous tenons à vous présenter nos excuses pour ces désagréments, car soucieux de votre confort et de votre bien-être.

Nous tenons également à vous informer que nous disposons de la résidence Les Bergers, entièrement rénovée, qui pourrait mieux correspondre à vos attentes en termes de confort et de qualité. Nous vous invitons à envisager cette option lors de votre prochain séjour.

Mille mercis pour votre fidélité, nous espérons avoir l'opportunité de regagner votre confiance lors d'un futur séjour parmi nous.

L'équipe Pierre Vacances





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bobi

il y a 4 semaines sur Google

1/5
Unacceptable behavior, unacceptable accommodation, poor cleaning, filthy, presence of vomit in the toilets..... In addition, we are treated as liars.....
Avis 2024-02-01 16:20:50

(Translated by Google) We are deeply, sorry, Bobi, to learn of your disappointing experience.

Your comment concerns us and we would like to learn more about the details of your stay. We strongly encourage you to contact our customer service, by following this link: https://contactariane.com/, so that we can understand and resolve the problems you have encountered.

Your satisfaction is our priority and we are here to help you.

See you soon,

The Pierre & Vacances team.

(Original)
Nous sommes profondément, désolés, Bobi, d'apprendre votre expérience décevante.

Votre commentaire nous interpelle et nous souhaiterions en apprendre davantage sur les détails de votre séjour. Nous vous encourageons vivement à contacter notre service client, en suivant ce lien:https://contactariane.com/, afin que nous puissions comprendre et résoudre les problèmes que vous avez rencontrés.

Votre satisfaction est notre priorité et nous sommes là pour vous aider.

A très vite,

L'équipe Pierre & Vacances.

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jean marc Lahaye

il y a 2 mois sur Google

1/5
Very poor quality service at Pierre et Vacances. It's dirty and poorly maintained
Avis 2023-12-12 17:34:11

(Translated by Google) We are very sorry to learn that your experience in our residence did not live up to your expectations, Jean-Marc. The cleanliness and maintenance of our establishments are top priorities for us, and we take your feedback very seriously.

Usually, our clients greatly appreciate the quality of our services, the beauty of the natural setting surrounding the residence, as well as the numerous activities and amenities offered on site. We deeply regret that this was not the case for you.

We would be very grateful to receive more details about your experience so that we can specifically address any issues you encountered. Do not hesitate to contact us by clicking here, https://www.contactariane.com/, so that we can discuss your stay and take the necessary measures to improve our service.

We hope to have the opportunity to regain your trust and show you the level of quality that so many of our customers have appreciated.

Beautiful day,

The Pierre & Vacances Les Alpages de Chantel team

(Original)
Nous sommes vraiment désolés d'apprendre que votre expérience dans notre résidence n'a pas été à la hauteur de vos attentes, Jean-Marc. La propreté et la maintenance de nos établissements sont des priorités absolues pour nous, et nous prenons votre commentaire très au sérieux.

Habituellement, nos clients apprécient grandement la qualité de nos services, la beauté du cadre naturel entourant la résidence, ainsi que les nombreuses activités et commodités offertes sur place. Nous regrettons profondément que cela n'ait pas été le cas pour vous.

Nous serions très reconnaissants de recevoir plus de détails sur votre expérience afin de pouvoir adresser spécifiquement les problèmes que vous avez rencontrés. N'hésitez pas à nous contacter en cliquant ici, https://www.contactariane.com/, pour que nous puissions discuter de votre séjour et prendre les mesures nécessaires pour améliorer notre service.

Nous espérons avoir l'opportunité de regagner votre confiance et de vous montrer le niveau de qualité que tant de nos clients ont apprécié.

Belle journée,

L'équipe Pierre & Vacances Les Alpages de Chantel

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