Name: Résidence Les Jardins Ombragés
Brand: Pierre & Vacances
Price: 130 EUR
Availability: InStock
Rating: 3.6 (155 reviews)

L'avis de nos voyageurs Les Jardins Ombragés

3.6

Bien

155 avis

28.4 %

31.0 %

20.6 %

9.0 %

11.0 %

Cha D.

il y a 2 semaines sur G_Google Google

3/5

The studios we rented are OK after the residence is a little abandoned, which is a shame. The pool is freezing ?
We had paid for services which were not carried out fortunately we were reimbursed…

Marie C

il y a 1 mois sur G_Google Google

5/5

Clean and well maintained residence. Pleasant green spaces. Caring staff...
Residence to book for a stay in paca with good value for money

KARIM AOUADI

il y a 1 mois sur G_Google Google

4/5

Being a regular at stones and holidays, especially in department 06, I have enough perspective to talk about it.

The stone and holidays in Mandelieu and a little aging but well maintained.

The young man at the reception is very responsive, week from 21/08 to 27/08/2023, is very caring for the occupants, and constantly does his best to meet the expectations of holidaymakers with the kindness and benevolence that he anime.

Very good swimming pool, really pleasant, especially in this heat wave.

Nevertheless, a vacationer occupant gave the code of the gate, to Outside People, who obviously did not pay a penny.

A couple, hoodlums, very badly polished, equipped with an electronic ankle bracelet, with her pouffe, with big breasts, redone, completely disgusting.

These two individuals arrived with a cooler, alcohol galore, vodka, beer and of course, consumption of narcotics in front of families and children.

Of course, loud music... Instead of favoring discretion...

A "wallah" at the end of each sentence, when they were no more Muslims than Justin Bridou.

In short, it is the black point in my stay.

I will still continue to come to Pierre et Vacances, for their prices and their welcome.

Sandy MIQUEL

il y a 1 mois sur G_Google Google

1/5

I went there on July 22 for the week. Arriving on time, gate closed, no answer on the phone...outside for 30 minutes after a 7 hour drive, in the sun with others arriving. Everyone had to call Pierre et Vacances, who gave us an emergency number! It's a real bunker, parking on the other side 40 euros per week more! Without development, it's expensive! First step in the apartment, sink completely clogged .. so we found that the cleaning was not done! Towels wrapped but dirty. Toilet flush that sometimes blocked ... I spent my time complaining, it's unacceptable! The mattress and pillow protectors have already been put on, so they haven't been changed...in a campsite, they're clean and packed and we're the ones who put them...at least it's clean. In this residence, none of that. It is unacceptable for the price and anyway dirty. When we left, the flushing problem was still not solved but I gave up so 3 technicians came over 2 days, the cleaning lady following our complaint also came but I didn't see any difference before and after his coming! Long live the holidays. For the deposit, they do not return it immediately because the only person who is at the reception is submerged. Is this legal? I was always given back the deposit on departure (cheque). That said, there is no inventory of fixtures either on arrival or on departure. It is nonsense. I hope to have compensation but it's a dream, I guess. However, I have informed our works council. Pierre and holidays are over for me.
Sincerely, Sandrine Miquel

Avis 2023-08-22 11:01:01

(Translated by Google) First of all, we would like to offer you our most sincere apologies for the inconvenience you encountered during your stay at Les Jardins Ombragés. Your feedback is essential and allows us to take immediate measures to remedy the various problems mentioned.

We deeply regret the situation upon your arrival. We understand the frustration caused, especially after a long journey. Be sure that we will take the necessary measures to ensure that this situation does not happen again.

Regarding the cleaning and the state of the apartment, it is unacceptable that you have found accommodation in this state. We take this very seriously and we will strengthen our procedures for checking the cleanliness and checking our accommodations.

Regarding the deposit, the procedure varies according to the residences and the situation. We are working to optimize this process to make things smoother for our customers. We will also ensure that your deposit is returned to you as soon as possible, if this has not already been done.

Ms. Miquel, we understand your disappointment and the feeling of having been wronged. Please note that we have taken note of your complaint and a response was sent to you on August 11th. If you have not received our response, please let us know so that we can take appropriate action.

Once again, we sincerely regret this situation and thank you for alerting us. We hope to have another opportunity to show you our commitment to service and quality.

Best regards,

Shaded Gardens - Pierre & Vacances.

(Original)
Avant tout, nous tenons à vous présenter nos plus sincères excuses pour les désagréments que vous avez rencontrés lors de votre séjour aux Jardins Ombragés. Votre retour est essentiel et nous permet de prendre des mesures immédiates pour remédier aux différents problèmes évoqués.

Nous regrettons profondément la situation à votre arrivée. Nous comprenons la frustration engendrée, surtout après un long voyage. Assurez-vous que nous allons prendre les mesures nécessaires pour que cette situation ne se reproduise plus.

Concernant le ménage et l'état de l'appartement, il est inacceptable que vous ayez trouvé un logement dans cet état. Nous prenons cela très au sérieux et nous allons renforcer nos procédures de contrôle de propreté et de vérification de nos logements.

En ce qui concerne la caution, la procédure varie selon les résidences et la situation. Nous travaillons à optimiser ce processus pour rendre les choses plus fluides pour nos clients. Nous nous assurerons également que votre caution vous soit rendue dans les plus brefs délais, si ce n'est déjà fait.

Mme Miquel, nous comprenons votre déception et le sentiment d'avoir été lésée. Sachez que nous avons pris connaissance de votre réclamation et une réponse vous a été adressée le 11 août. Si vous n'avez pas reçu notre réponse, veuillez nous le signaler afin que nous puissions prendre les mesures appropriées.

Encore une fois, nous regrettons sincèrement cette situation et nous vous remercions de nous avoir alertés. Nous espérons avoir une nouvelle occasion de vous montrer notre engagement en matière de service et de qualité.

Bien cordialement,

Les Jardins Ombragés - Pierre & Vacances.

Philippe Lepage

il y a 1 mois sur G_Google Google

3/5

Maintenance to review, aging subdivision bags containing dirty laundry lying in the middle of the corridors. Clean the apartment properly. But on the other hand, paying for parking at night to have access without light in the middle of roots and dog droppings is very average, not to say incorrect. Interesting property for location and price.

Avis 2023-08-02 11:28:45

(Translated by Google) Thank you for taking the time to share your review, Philippe.

We are surprised by your comments regarding our parking lot. We would like to inform you that we offer rates per night, but also per week, and that our spaces are subject to daily maintenance.

We are sincerely sorry to hear of your misadventures!

In the hope of regaining your trust and seeing you again soon in one of our establishments, we invite you to send your comments to our customer service using the following link: https://www.contactariane.com/.

Thanks again and see you soon,

The Pierre & Vacances team

(Original)
Nous vous remercions d'avoir pris le temps de partager votre avis, Philippe.

Nous sommes surpris par vos remarques concernant notre parking. Nous tenons à vous informer que nous proposons des tarifs à la nuitée, mais aussi à la semaine, et que nos espaces font l'objet d'un entretien quotidien.

Nous sommes sincèrement désolés d'apprendre vos mésaventures !

Dans l'espoir de regagner votre confiance et de vous revoir bientôt dans l'un de nos établissements, nous vous invitons à transmettre vos remarques à notre service client en utilisant le lien suivant : https://www.contactariane.com/.

Merci à nouveau et à très vite,

L'équipe Pierre & Vacances

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