Very bad hotel service on the face
We left garbage bags in the room after we cleaned it and were charged 50 euros for each bag
Olivier B.
il y a
3 weken
sur Google
1/5
I went there for the weekend at the end of March.
The apartment we had is dilapidated: damaged parquet, cramped apartment, bathroom from 30 years ago, dismal sound insulation.
The residence seems not to have been refreshed since its construction! Very small apartment with the bare minimum in terms of equipment and all for a particularly high price!
To flee !
Beoordeling 2023-05-16 15:03:19
Nous vous remercions d'avoir partagé votre avis, Olivier.
Nous sommes navrés d'apprendre que votre expérience dans notre résidence n'a pas été satisfaisante.
Votre retour est important pour nous, et nous prenons note de vos remarques concernant votre hébergement.
Nous vous remercions de nous avoir fait part de vos préoccupations et espérons avoir l'opportunité de regagner votre confiance à l'avenir.
L'équipe Pierre et Vacances
(Translated by Google)
Thank you for sharing your review, Olivier.
We are sorry to hear that your experience at our residence was not satisfactory.
Your feedback is important to us, and we take note of your comments regarding your accommodation.
We thank you for sharing your concerns with us and look forward to the opportunity to regain your trust in the future.
The Pierre et Vacances team
Alexia Degros
il y a
3 weken
sur Google
3/5
Noisy and dilapidated. A little freshness in the apartments won't hurt. We see the iron on the balconies. The staff is pleasant and responsive to requests. We had a good stay despite the other guests making noise at odd hours.
Beoordeling 2023-05-12 13:26:31
Bonjour Alexia et merci d'avoir pris le temps de laisser votre avis ?.
Nous sommes ravis que vous ayez apprécié l'amabilité de notre personnel et que vous ayez passé un bon séjour ?.
Aussi, navrés, de ne pas vous avoir entièrement satisfait, sachez que nos hébergements sont en constante évolution et nous feront le maximum pour vous offrir une expérience impeccable.
Nous espérons vous revoir bientôt dans une ambiance plus paisible.
L'équipe Pierre & Vacances
(Translated by Google)
Hello Alexia and thank you for taking the time to leave your opinion ?.
We are delighted that you appreciated the friendliness of our staff and that you had a good stay ?.
Also, sorry for not having completely satisfied you, know that our accommodations are constantly changing and we will do our best to offer you an impeccable experience.
We hope to see you again soon in a more peaceful atmosphere.
The Pierre & Vacances team
D P
il y a
1 maand
sur Google
3/5
The big plus is on the slopes, in line with expectations but aging residence! Good quality / price ratio. Heartwarming welcome.
Beoordeling 2023-05-09 11:57:34
Merci pour votre message ! ?
Nous serions ravis de vous retrouver prochainement ! ?
Belle journée et à bientôt,
L'équipe Pierre & Vacances
(Translated by Google)
Thank you for your message ! ?
We would be delighted to see you again soon! ?
Have a nice day and see you soon,
The Pierre & Vacances team
Heroko
il y a
1 maand
sur Google
1/5
Extremely bad service. Our 4-person room has been broken into by our own employee. Everything turned upside down, brought drinks and smoked inside. There were holes in the door. The security didn't take it seriously and started trying to be funny in the elevator. The employee had the audacity to come back because she forgot her phone in our room. In addition, the room is dirty and you get 1 towel for the whole week. I'm definitely not coming back here.
Beoordeling 2023-05-04 11:35:41
(Translated by Google) Best,
We are sorry that you are not satisfied with your stay and we apologize for this.
We want to provide you with an exceptional experience and rest assured that we always care if we fail to meet our guests' expectations.
To draw attention to your comments, we recommend that you complete the online contact form so that the Guest Relations department can deal with your complaint.
The Pierre & Vacances team
(Original)
Beste,
Wij vinden het jammer dat u niet tevreden bent over het verblijf en excuseren ons hiervoor.
Wij willen u een uitzonderlijke ervaring bieden en u kunt er zeker van zijn dat we het ons altijd aantrekken als we niet aan de verwachtingen van onze gasten voldoen.
Om uw opmerkingen onder aandacht te brengen raden wij u aan om het online contactformulier in te vullen zodat de afdeling Guest Relations uw klacht kan behandelen.
לירן פלדנקרייז
il y a 1 week sur
Google
Very bad hotel service on the face
We left garbage bags in the room after we cleaned it and were charged 50 euros for each bag
Olivier B.
il y a 3 weken sur
Google
I went there for the weekend at the end of March.
The apartment we had is dilapidated: damaged parquet, cramped apartment, bathroom from 30 years ago, dismal sound insulation.
The residence seems not to have been refreshed since its construction! Very small apartment with the bare minimum in terms of equipment and all for a particularly high price!
To flee !
Nous vous remercions d'avoir partagé votre avis, Olivier.
Nous sommes navrés d'apprendre que votre expérience dans notre résidence n'a pas été satisfaisante.
Votre retour est important pour nous, et nous prenons note de vos remarques concernant votre hébergement.
Nous vous remercions de nous avoir fait part de vos préoccupations et espérons avoir l'opportunité de regagner votre confiance à l'avenir.
L'équipe Pierre et Vacances
(Translated by Google)
Thank you for sharing your review, Olivier.
We are sorry to hear that your experience at our residence was not satisfactory.
Your feedback is important to us, and we take note of your comments regarding your accommodation.
We thank you for sharing your concerns with us and look forward to the opportunity to regain your trust in the future.
The Pierre et Vacances team
Alexia Degros
il y a 3 weken sur
Google
Noisy and dilapidated. A little freshness in the apartments won't hurt. We see the iron on the balconies. The staff is pleasant and responsive to requests. We had a good stay despite the other guests making noise at odd hours.
Bonjour Alexia et merci d'avoir pris le temps de laisser votre avis ?.
Nous sommes ravis que vous ayez apprécié l'amabilité de notre personnel et que vous ayez passé un bon séjour ?.
Aussi, navrés, de ne pas vous avoir entièrement satisfait, sachez que nos hébergements sont en constante évolution et nous feront le maximum pour vous offrir une expérience impeccable.
Nous espérons vous revoir bientôt dans une ambiance plus paisible.
L'équipe Pierre & Vacances
(Translated by Google)
Hello Alexia and thank you for taking the time to leave your opinion ?.
We are delighted that you appreciated the friendliness of our staff and that you had a good stay ?.
Also, sorry for not having completely satisfied you, know that our accommodations are constantly changing and we will do our best to offer you an impeccable experience.
We hope to see you again soon in a more peaceful atmosphere.
The Pierre & Vacances team
D P
il y a 1 maand sur
Google
The big plus is on the slopes, in line with expectations but aging residence! Good quality / price ratio. Heartwarming welcome.
Merci pour votre message ! ?
Nous serions ravis de vous retrouver prochainement ! ?
Belle journée et à bientôt,
L'équipe Pierre & Vacances
(Translated by Google)
Thank you for your message ! ?
We would be delighted to see you again soon! ?
Have a nice day and see you soon,
The Pierre & Vacances team
Heroko
il y a 1 maand sur
Google
Extremely bad service. Our 4-person room has been broken into by our own employee. Everything turned upside down, brought drinks and smoked inside. There were holes in the door. The security didn't take it seriously and started trying to be funny in the elevator. The employee had the audacity to come back because she forgot her phone in our room. In addition, the room is dirty and you get 1 towel for the whole week. I'm definitely not coming back here.
(Translated by Google) Best,
We are sorry that you are not satisfied with your stay and we apologize for this.
We want to provide you with an exceptional experience and rest assured that we always care if we fail to meet our guests' expectations.
To draw attention to your comments, we recommend that you complete the online contact form so that the Guest Relations department can deal with your complaint.
The Pierre & Vacances team
(Original)
Beste,
Wij vinden het jammer dat u niet tevreden bent over het verblijf en excuseren ons hiervoor.
Wij willen u een uitzonderlijke ervaring bieden en u kunt er zeker van zijn dat we het ons altijd aantrekken als we niet aan de verwachtingen van onze gasten voldoen.
Om uw opmerkingen onder aandacht te brengen raden wij u aan om het online contactformulier in te vullen zodat de afdeling Guest Relations uw klacht kan behandelen.
Het Pierre & Vacances team