Hotel El Puerto
Accommodatie niet beschikbaar op deze data
7 nachten van 22/10 tot 29/10  
De getoonde prijs is per accommodatie, bijv. , van 22/10 tot 29/10 . In Frankrijk zijn de getoonde prijzen exclusief toeristenbelasting.

Klantenbeoordelingen Hotel El Puerto

3.8

Goed

2645 beoordelingen

5

37.4 %

4

30.4 %

3

16.6 %

2

6.3 %

1

9.2 %

Angela González

il y a 6 dagen sur Google

1/5
Awful. The man at the reception with an aggressive and disrespectful attitude yelling at the customer. They demand 200 euros in cash after you have paid the full amount of the reservation and say they will return it 14 days later (or not). They make you return to the city after all that time to return that supposed "deposit" that they force you to give in cash, so few people come back just for that and they keep the money. Abusive practices and dubious legality.
Beoordeling 2024-03-23 19:50:20

(Translated by Google) Dear Ms. Angela,
Thank you very much for your evaluation.

We are deeply sorry to read your comment about the service you received at the reception and we would like to assure you that our team constantly strives to provide courteous and professional treatment to all our guests.

Regarding the deposit policy, this is clearly detailed on our website and in all communication channels with guests to ensure transparency and avoid any misunderstandings. The deposit is managed through a bank pre-authorization and not in cash, and is released automatically after verification of the good condition of the room. We understand that banking processes can sometimes take time, but we are always happy to assist our guests with any concerns related to this procedure.

We hope to welcome you again on another occasion.

Kind regards,

José Luis Saíz
General Director / General Manager

(Original)
Estimada Sra. Ángela,
Muchísimas gracias por su valoración.

Lamentamos profundamente leer su comentario sobre el servicio recibido en la recepción y nos gustaría asegurarle que nuestro equipo se esfuerza constantemente en proveer un trato cortés y profesional a todos nuestros huéspedes.

En cuanto a la política de depósito, esta se encuentra claramente detallada en nuestro sitio web y en todos los canales de comunicación con los huéspedes para garantizar la transparencia y evitar cualquier malentendido. El depósito se gestiona mediante una pre autorización bancaria y no en efectivo, y se libera automáticamente tras la comprobación del buen estado de la habitación. Entendemos que los procesos bancarios a veces pueden demorar, pero siempre estamos dispuestos a asistir a nuestros huéspedes con cualquier inquietud relacionada con este procedimiento.

Esperamos volver a recibirle en otra ocasión.

Saludos cordiales,

José Luis Saíz
Director General / General Manager

Jose Herrera

il y a 3 weken sur Google

5/5
Baccations at the hotel ? the port has been booked for a long time I don't know if Antonio will read it the unbeatable service all the components of the restaurant are like a family better than the family Jose Luis the director of the hotel very kind to all the clients all the members of reception are the best for all of us araceli is a client like José carmeloHerrera me, Antonio happy Friday friend a big hug for all of you take good care of yourself with tomorrow a big hug for you and your family take good care of you
Beoordeling 2024-03-11 17:51:26

(Translated by Google) Dear Jose Herrera,

We thank you for your excellent review.

Your words are a clear sign that your stay with us has been highly satisfactory.

We thank you for highlighting the attention and treatment we give to guests, pleasing them is our main objective.

We send you a very cordial greeting, hoping for your soon return.

Sincerely,


José Luis Saíz
General Director / General Manager

(Original)
Estimado Jose Herrera,

Le damos las gracias por su excelente valoración.

Sus palabras son una clara señal de que su estancia con nosotros ha sido altamente satisfactoria.

Le agradecemos por destacar la atención y trato que damos a los huéspedes, complacerlos es nuestro principal objetivo.

Le enviamos un saludo muy cordial, esperando su pronto regreso.

Atentamente,


José Luis Saíz
Director General / General Manager

Marcin Stasiak

il y a 4 weken sur Google

5/5
Rooms are cleaned very often and towels are changed.
Beoordeling 2024-03-11 17:51:49

(Translated by Google) Dear Mr. Stasiak,
Thank you very much for taking the time to write such a beautiful review.

We are glad that you appreciated our daily cleaning of rooms and frequent replacement of towels, which is part of our commitment to ensuring the highest standard of cleanliness and comfort for our guests.

Thank you for your visit and we hope you will be our guest again soon.


José Luis Saiz
Director General/General Manager

(Original)
Szanowny Panie Stasiak,
dziękujemy bardzo za poświęcenie czasu na napisanie tak pięknej recenzji.

Cieszymy się, że docenili Państwo nasze codzienne sprzątanie pokoi oraz częstą wymianę ręczników, co jest częścią naszego zaangażowania w zapewnienie najwyższego standardu czystości i komfortu dla naszych Gości.

Dziękujemy za Twoje odwiedziny i mamy nadzieję, że wkrótce będziesz znowu naszym gościem.


José Luis Saíz
Director General / General Manager

adan medina bolaños

il y a 1 maand sur Google

5/5
An incredible hotel with an incredible view for me, one of the best hotels on the Costa del Sol
Beoordeling 2024-03-11 17:51:20

(Translated by Google) Dear Mr. Bolaños,

We are very happy to receive your positive comment.

We are very pleased to know that you consider our hotel to be one of the best on the Costa del Sol and that you found our views incredible. We continually work to offer quality facilities and a memorable experience, and we are glad that this is reflected in your stay.

We send you a very cordial greeting, hoping for your soon return.

Sincerely,


José Luis Saíz
General Director / General Manager

(Original)
Estimado Sr. Bolaños,

Nos alegra sobremanera recibir su positivo comentario.

Nos complace enormemente saber que considera nuestro hotel como uno de los mejores de la Costa del Sol y que nuestras vistas le han parecido increíbles. Trabajamos continuamente para ofrecer instalaciones de calidad y una experiencia memorable, y nos alegra que esto se refleje en su estancia.

Le enviamos un saludo muy cordial, esperando su pronto regreso.

Atentamente,


José Luis Saíz
Director General / General Manager

M R

il y a 1 maand sur Google

1/5
The room they gave us didn't even have anything to do with Aunt Juana's pension in the worst hamlet. Poorly made bed, dirty floors, small narrow bathroom with no bidet, you barely fit in. A disaster. Tatty elevator. Everything shabby. Very bad impression. My daughter gave me this for Christmas, I went on the long weekend of Andalusia. I won't say anything to my daughter. But it takes 20 complaint sheets and they lower this hotel to a 1-star category.
Beoordeling 2024-03-11 17:51:04

(Translated by Google) Dear guest,
We have received your review.

We are sorry to read that your stay did not meet your expectations and we apologize for the inconvenience you mention. We strive to offer quality facilities and exceptional service, and we are sorry that this was not the case on this occasion.

We want to inform you that we are in the process of replacing the elevators and improving the facilities by March 2024, which reflects our commitment to continuous improvement. We also pride ourselves on the cleanliness and comfort of our renovated rooms and are sorry that this was not your impression.

We appreciate your comments and we will take them into account to continue improving.

We are at your service.

Sincerely,

José Luis Saíz
General Director / General Manager

(Original)
Estimado huésped,
Hemos recibido su reseña.

Lamentamos leer que su estancia no cumplió con sus expectativas y nos disculpamos por los inconvenientes que menciona. Nos esforzamos por ofrecer instalaciones de calidad y un servicio excepcional, y sentimos que en esta ocasión no haya sido así.

Queremos informarle que estamos en proceso de cambiar los elevadores y mejorar las instalaciones para marzo de 2024, lo cual refleja nuestro compromiso con la mejora continua. Asimismo, nos enorgullecemos de la limpieza y la comodidad de nuestras habitaciones renovadas y lamentamos que no haya sido su impresión.

Apreciamos sus comentarios y los tomaremos en cuenta para seguir mejorando.

Quedamos a su entera disposición.

Un saludo cordial,

José Luis Saíz
Director General / General Manager

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