Klantenbeoordelingen Hotel El Puerto

3.8

Goed

3298 beoordelingen

39.0 %

29.3 %

16.1 %

6.3 %

9.3 %

Mi bolso lleno de ilusiones

il y a 6 dagen sur G_Google Google

5/5

We had a wonderful holiday there. The beach is just seconds from the hotel, and it's a pretty good beach. There are well-known restaurants to eat at very close by. It has an alehop practically inside the hotel, and the best thing is the hotel itself. The pool is at the very top, has a large sundeck, and a bar for cocktails and snacks, which is great. The waiters, as well as the floor staff, are brilliant. At reception, we were served by a lovely young lady. We went to spend 5 days and ended up paying to stay for another 5! The room is very nice. It's true that the bathroom doesn't have privacy, but we also had a terrace with a view of the port. Dogs are allowed, although you have to pay about €20 a day... Not even at the Hilton chain do they ever ask for that, and it's amazing. They give you a bottle to put food and water in, and a portable drinking fountain... The bathroom did give off a bad smell because the toilet water was leaking... But hey, because we didn't change rooms and with the view we had, we stayed there for quite a few days! And we will definitely come back! It's not noisy at night. The breakfast buffet is great, it has everything... The only thing is that there are people refilling the juices to take them to the beach and people touching the food, sucking their fingers, which we saw several times. They took my bag from the table where I was with my breakfast and left it on the floor, and a family showed up when there were more free tables because they wanted that spot... these things happen due to lack of staff. In other hotels there is a waiter just watching, but hey, the hotel is not to blame for the lack of education of the people who pass by, but they could have avoided it. The cleanliness in general is very, very good. There is a dog beach nearby at Castillo Beach, which is great.

Beoordeling 2025-09-07 12:14:40

Estimado Ion,
Muchas gracias por su reseña acerca de su estancia en nuestro hotel.

Nos alegra saber que disfrutó de nuestras instalaciones y servicios durante su estancia.

Destacamos su mención al equipo, cuya dedicación siempre busca superar expectativas. La combinación entre nuestra piscina panorámica y la cercanía a la playa parece haber sido un acierto para sus días de relax.

Lamentamos cualquier inconveniente puntual que haya podido afectar su experiencia, especialmente aquellos detalles que no cumplieron con nuestros estándares habituales. Tomamos nota de sus observaciones para seguir mejorando.

Por último, nos complace que aprovechara nuestra ubicación privilegiada junto al paseo marítimo y la playa canina cercana, perfecta para viajes con mascotas.

Tomamos nota de sus comentarios para intentar mejorar nuestros servicios y nos gustaría mucho que nos concediera una segunda oportunidad.
Un cordial saludo,

José Luis Saíz
Director General / General Manager

Marianne Skøtt

il y a 6 dagen sur G_Google Google

3/5

The hotel is very central and has a great view.
Unfortunately, the room we got had very little space by the toilet.
A big minus is all the noise in the hotel. Could hear everything from the rooms next door.

DB-Klassik Royal

il y a 1 week sur G_Google Google

4/5

Good value for money

matteusz0231

il y a 1 week sur G_Google Google

5/5

Great hotel with a fantastic sea view! Small but nice rooms, plentiful breakfast buffet with something for everyone. Highly recommended. We'll definitely be back!

Beoordeling 2025-09-03 12:14:45

Lieber Matteus,
vielen Dank für die Bewertung und die Kommentare zu unserem Hotel.

Es freut uns sehr, dass Sie bei uns am Hotel El Puerto einen gelungenen Urlaub verbringen konnten.

Besonders schätzen wir, dass Sie unsere zentrale Lage direkt an der Promenade sowie das abwechslungsreiche Frühstücksangebot hervorgehoben haben. Unser Team legt großen Wert darauf, mit frischen regionalen Produkten einen vielseitigen Start in den Tag zu ermöglichen.

Mit freundlichen Grüßen,

José Luis Saíz
Director General / General Manager

Juanlu Confalon

il y a 2 weken sur G_Google Google

5/5

Everything great, we will return

Beoordeling 2025-08-30 08:14:05

Estimado Sr. Confalon,
Muchas gracias por su reseña acerca de su estancia en nuestro hotel.

Nos alegra saber que disfrutó su estancia con nosotros.

Esperamos que haya podido disfrutar de nuestro exclusivo Sky Bar en la azotea, con vistas panorámicas al mar durante sus momentos de relax.

Esperamos que, tras esta agradable estancia, nos tenga de nuevo en cuenta si regresa a esta ciudad.
Un saludo muy cordial,

José Luis Saíz
Director General / General Manager