Very bad experience because services ordered not provided such as shuttle and car rentals and still not reimbursed to date! And that was three months ago! We are strolled of service and providers! This company doesn't care about its customers! It's a shame ! We totally advise against it!
Guillot Alain
il y a
2 dagen
sur Google
5/5
It's the first time I've come to Guadeloupe and I'm not disappointed
The staff is very kind and always ready to serve you with a smile.
I think if I have to come back I will stay here
Marie-Pierre SCHNEIDER
il y a
3 dagen
sur Google
4/5
Stay during staff strikes, so no change of sheets for 10 nights, no cleaning in the common areas of the buildings. No dishwasher contrary to the description of the room .....
Priscillia Violier
il y a
1 week
sur Google
2/5
We have just spent 10 days in this holiday village.
Guadeloupe: superb! Beautiful landscapes, beautiful discoveries, a beautiful culture.
However, with regard to the holiday village:
- renovated room that we still found aging (we wondered about the condition of the non-renovated rooms)
- cleaning on arrival "ok" but not impeccable
- aging swimming pool but magnificent view with the sea next door
- restaurant independent of the
Beach (coast residence Tamarin) wonderful "Le Balaou"
- "Private" car park but often full in the evening when you come back late because people from outside seem to come to the themed evenings so quite annoying for customers
HOWEVER, our biggest disappointment was with the staff at the holiday village, from our arrival to the day of our departure: never a smile, unpleasant, we had the impression of "annoying" them all the time while we were in low season and that it was rather quiet in the holiday village so that gives the staff time to take care of the customers.
Possible access to the restaurant until 9:30 p.m. in the evening, unfriendly reception when you arrive at 9:15 p.m. We were asked to go look at the dishes they had left to see if it suited us, otherwise we were offered to eat at the snack bar…
Also, strike by hotel staff who were demonstrating in front of the holiday village… this really does not give a good image of the holiday village and when families have been waiting for such holidays for months it is disappointing.
In this context of the strike, our towels were changed but the bag with the news was placed on the table, the dirty towels were not even taken back.
We visited Les Saintes, Marie Galante and Basse Terre where the Guadeloupeans we met were pleasant and smiling…why not at the holiday village?
We will return to Guadeloupe but unfortunately not to Pierre et Vacances
We came with my parents who had the same feeling as us about this village
Shame !
Beoordeling 2023-05-30 10:54:29
Merci Priscillia d'avoir pris le temps de nous écrire.
Ravis, que vous ayez apprécié la belle île de la Guadeloupe, ses paysages et sa culture ?.
Aussi, très heureux, de savoir que vous avez apprécié la vue magnifique de la piscine donnant sur la mer, ainsi que votre expérience au restaurant.
Cependant, sincèrement navrés, que certains aspects de notre résidence n'ont pas été à la hauteur de vos attentes.
Nous nous efforçons continuellement d'améliorer nos installations et nos services, et vos commentaires sont précieux pour nous aider à progresser. Nous prévoyons d'ailleurs des rénovations sur l'ensemble de nos hébergements et espérons que vous avez pu déjà constater des améliorations.
Concernant, nos équipes, votre expérience ne reflète pas nos valeurs, nous travaillerons ardemment avec notre personnel, pour améliorer notre service client et vous assurer un total confort.
En espérant avoir l'occasion de vous accueillir dans l'une de nos résidences, afin de regagner votre confiance.
Belle journée,
L'équipe de Pierre & Vacances
(Translated by Google)
Thank you Priscillia for taking the time to write to us.
Glad you enjoyed the beautiful island of Guadeloupe, its landscapes and its culture ?.
Also, very happy to know that you enjoyed the wonderful view of the swimming pool overlooking the sea, as well as your experience in the restaurant.
However, sincerely sorry, that some aspects of our residence did not live up to your expectations.
We are continually striving to improve our facilities and services, and your feedback is valuable in helping us improve. We are also planning renovations on all of our accommodations and hope that you have already noticed the improvements.
Regarding our teams, your experience does not reflect our values, we will work hard with our staff to improve our customer service and ensure total comfort.
Hoping to have the opportunity to welcome you in one of our residences, in order to regain your confidence.
Beautiful day,
The Pierre & Vacances team
orion 63
il y a
1 week
sur Google
4/5
Magnificent village apparently at the top staff with little care I recommend
Guillaume GODRON
il y a 1 dag sur
Google
Very bad experience because services ordered not provided such as shuttle and car rentals and still not reimbursed to date! And that was three months ago! We are strolled of service and providers! This company doesn't care about its customers! It's a shame ! We totally advise against it!
Guillot Alain
il y a 2 dagen sur
Google
It's the first time I've come to Guadeloupe and I'm not disappointed
The staff is very kind and always ready to serve you with a smile.
I think if I have to come back I will stay here
Marie-Pierre SCHNEIDER
il y a 3 dagen sur
Google
Stay during staff strikes, so no change of sheets for 10 nights, no cleaning in the common areas of the buildings. No dishwasher contrary to the description of the room .....
Priscillia Violier
il y a 1 week sur
Google
We have just spent 10 days in this holiday village.
Guadeloupe: superb! Beautiful landscapes, beautiful discoveries, a beautiful culture.
However, with regard to the holiday village:
- renovated room that we still found aging (we wondered about the condition of the non-renovated rooms)
- cleaning on arrival "ok" but not impeccable
- aging swimming pool but magnificent view with the sea next door
- restaurant independent of the
Beach (coast residence Tamarin) wonderful "Le Balaou"
- "Private" car park but often full in the evening when you come back late because people from outside seem to come to the themed evenings so quite annoying for customers
HOWEVER, our biggest disappointment was with the staff at the holiday village, from our arrival to the day of our departure: never a smile, unpleasant, we had the impression of "annoying" them all the time while we were in low season and that it was rather quiet in the holiday village so that gives the staff time to take care of the customers.
Possible access to the restaurant until 9:30 p.m. in the evening, unfriendly reception when you arrive at 9:15 p.m. We were asked to go look at the dishes they had left to see if it suited us, otherwise we were offered to eat at the snack bar…
Also, strike by hotel staff who were demonstrating in front of the holiday village… this really does not give a good image of the holiday village and when families have been waiting for such holidays for months it is disappointing.
In this context of the strike, our towels were changed but the bag with the news was placed on the table, the dirty towels were not even taken back.
We visited Les Saintes, Marie Galante and Basse Terre where the Guadeloupeans we met were pleasant and smiling…why not at the holiday village?
We will return to Guadeloupe but unfortunately not to Pierre et Vacances
We came with my parents who had the same feeling as us about this village
Shame !
Merci Priscillia d'avoir pris le temps de nous écrire.
Ravis, que vous ayez apprécié la belle île de la Guadeloupe, ses paysages et sa culture ?.
Aussi, très heureux, de savoir que vous avez apprécié la vue magnifique de la piscine donnant sur la mer, ainsi que votre expérience au restaurant.
Cependant, sincèrement navrés, que certains aspects de notre résidence n'ont pas été à la hauteur de vos attentes.
Nous nous efforçons continuellement d'améliorer nos installations et nos services, et vos commentaires sont précieux pour nous aider à progresser. Nous prévoyons d'ailleurs des rénovations sur l'ensemble de nos hébergements et espérons que vous avez pu déjà constater des améliorations.
Concernant, nos équipes, votre expérience ne reflète pas nos valeurs, nous travaillerons ardemment avec notre personnel, pour améliorer notre service client et vous assurer un total confort.
En espérant avoir l'occasion de vous accueillir dans l'une de nos résidences, afin de regagner votre confiance.
Belle journée,
L'équipe de Pierre & Vacances
(Translated by Google)
Thank you Priscillia for taking the time to write to us.
Glad you enjoyed the beautiful island of Guadeloupe, its landscapes and its culture ?.
Also, very happy to know that you enjoyed the wonderful view of the swimming pool overlooking the sea, as well as your experience in the restaurant.
However, sincerely sorry, that some aspects of our residence did not live up to your expectations.
We are continually striving to improve our facilities and services, and your feedback is valuable in helping us improve. We are also planning renovations on all of our accommodations and hope that you have already noticed the improvements.
Regarding our teams, your experience does not reflect our values, we will work hard with our staff to improve our customer service and ensure total comfort.
Hoping to have the opportunity to welcome you in one of our residences, in order to regain your confidence.
Beautiful day,
The Pierre & Vacances team
orion 63
il y a 1 week sur
Google
Magnificent village apparently at the top staff with little care I recommend