Residentie Andorra El Tarter
€ 63
1 nacht van 25/04 tot 26/04

Klantenbeoordelingen Andorra El Tarter

4.1

Zeer goed

424 beoordelingen

5

46.5 %

4

31.6 %

3

10.6 %

2

4.5 %

1

6.8 %

jose charro

il y a 3 weken sur Google

5/5
Very quiet place. Some services out of ten. The girl at the reception is a sweetheart. In addition to being super-resolving. The apartment is quite new and is very cozy. Very well located about 300 meters from the ski slopes.
Beoordeling 2024-04-03 06:51:16

(Translated by Google) José,
Thank you very much for your review about your experience at Pierre & Vacances Andorra El Tarter.

It is an honor to receive such positive comments about the kindness and efficiency of our staff, always ready to provide a memorable experience. We are glad that you found the apartment cozy and in good condition, and that the location close to the ski slopes contributed to a pleasant stay.

We greatly value your kind words and hope to have the pleasure of welcoming you again for another exceptional stay in the heart of the Pyrenees.

We hope you visit us in the near future. Sincerely,


Claudia G., General Manager

(Original)
Jose,
Muchísimas gracias por su reseña acerca de su experiencia en Pierre & Vacances Andorra El Tarter.

Es un honor recibir comentarios tan positivos sobre la amabilidad y eficiencia de nuestro personal, siempre dispuesto a brindar una experiencia memorable. Nos alegra que haya encontrado el apartamento acogedor y en buen estado, y que la ubicación cercana a las pistas de esquí haya contribuido a una estancia agradable.

Valoramos mucho sus amables palabras y esperamos tener el placer de darle la bienvenida nuevamente para otra estancia excepcional en el corazón de los Pirineos.

Esperamos que nos visite en un futuro próximo. Un saludo cordial,


Claudia G., General Manager

Samuel Torrijos Santos

il y a 3 weken sur Google

5/5
Good, just one mistake, I requested an apartment with exterior views and they didn't give me the opportunity to take it
Beoordeling 2024-04-02 09:50:43

(Translated by Google) Dear Samuel,
We would like to thank you for staying at our Pierre & Vacances Andorra El Tarter apartments and for giving us your feedback.

We are sorry to hear that your expectations regarding the exterior view of your apartment were not met. At Pierre & Vacances Andorra El Tarter, we strive to offer stays that meet the wishes of our guests and we are sorry that this was not the case on this occasion. We take note of your preference so that we can offer you a better experience in future stays.

We will be happy to welcome you again whenever you wish.

All the best,


Claudia G., General Manager

(Original)
Estimado Samuel,
Nos gustaría darle las gracias por alojarse en nuestros apartamentos Pierre & Vacances Andorra El Tarter y por trasladarnos su feedback.

Lamentamos saber que no se cumplieron sus expectativas con respecto a la vista exterior de su apartamento. En Pierre & Vacances Andorra El Tarter, nos esforzamos por ofrecer estancias que cumplan con los deseos de nuestros huéspedes y sentimos que en esta ocasión no haya sido así. Tomamos nota de su preferencia para poder ofrecerle una mejor experiencia en futuras estancias.

Estaremos encantados de volverle a recibir cuando usted lo disponga.

Un saludo,


Claudia G., General Manager

Andy Larroque

il y a 1 maand sur Google

1/5
The apartments in block 5 overlooking the main east street are very noisy.

“Robotic” reception without attention to the customer or indication of how to get to the ski slopes or the local grocery store, etc.

Poorly designed apartment with, for example, the fridge door being fitted upside down or the cutlery thrown loose in a drawer which gives the impression of a lack of attention for the customer

Passage through the underground car park to access the ski lockers, which is despite basic security measures!

In short, I strongly advise against this Pierre et Vacances accommodation.
Beoordeling 2024-03-19 07:50:56

(Translated by Google) Dear Andy,
Please share your opinion with us.

We are sorry that some aspects of your stay did not meet your expectations.

Regarding access to the ski slopes and the grocery store, our team strives to be informative and we regret that you did not find the necessary information.

Furthermore, we take note of your comments on the layout of the apartment and the arrangement of cutlery, because our objective is to provide optimal comfort to our customers.

For the ski lockers, please note that you can access them via the underground parking lot or the building's elevator.

Best regards,

Claudia G., General Director

(Original)
Cher Andy,
Merci de nous faire part de votre avis.

Nous sommes désolés que certains aspects de votre séjour n'aient pas répondu à vos attentes.

Concernant l'accès aux pistes de ski et à l'épicerie, notre équipe s'efforce d'être informative et nous regrettons que vous n'ayez pas trouvé les informations nécessaires.

Par ailleurs, nous prenons note de vos remarques sur l'aménagement de l'appartement et la disposition des couverts, car notre objectif est de fournir un confort optimal à nos clients.

Pour les casiers à ski, sachez que vous pouviez acceder par le parking souterrain ou ascenseur du bâtiment.

Bien cordialement,

Claudia G., Directrice générale

Jorge D'ors Rabasa

il y a 1 maand sur Google

1/5
The key to the ski locker broke the first afternoon when trying to open the door, probably because the key was frozen from all day on the slopes and had some defect. They have charged us €15 to fix the key when we were not at fault. Furthermore, they tell us that it is totally impossible for it to break for these reasons, and that we have had to force the lock. Regrettable decision by those in charge...
Beoordeling 2024-03-11 07:51:07

(Translated by Google) Dear Jorge,
We have received your testimony.

We are sorry for the inconvenience you have had with the ski locker key.

Although our maintenance standards are strict to ensure that everything works correctly, we take note of your comment to review and prevent similar situations in the future.

We always try to be fair in assessing damages and resolving them.

We bid farewell cordially,

Claudia G., General Director

(Original)
Estimado Jorge,
Hemos recibido su testimonio.

Lamentamos los inconvenientes que ha tenido con la llave del guarda-esquís.

Si bien nuestras normas de mantenimiento son estrictas para garantizar que todo funcione correctamente, tomamos nota de su comentario para revisar y prevenir futuras situaciones similares.

Siempre intentamos ser justos en la evaluación de los daños y su resolución.

Nos despedimos cordialmente,

Claudia G., Directora general

Magda Munt

il y a 2 maanden sur Google

1/5
Zero flexibility. They do not answer the phone to ask check-in time. Check-out at 10 with no possibility of knowing if it can be extended until the same day. Uncomfortable mattress.
Beoordeling 2024-02-05 14:27:39

(Translated by Google) Dear Magda,
Thank you very much for taking a moment to share your opinion.

We are sorry that you did not find the mattress to your liking and that you had difficulty contacting the front desk to inquire about the check-in time.

Regarding check-out times, we try to offer detailed information on the procedures to follow, including the established times for arrivals and departures, which are designed to allow the adequate preparation of the apartments for the next guests.

We appreciate your feedback and will take it into account to improve our services.

Greetings,

Claudia G., General Director

(Original)
Estimada Magda,
Muchas gracias por dedicar un momento para compartir su opinión.

Lamentamos que no haya encontrado el colchón de su agrado y que haya tenido dificultades para comunicarse con la recepción para consultar sobre el horario de check-in.

Respecto al horario de check-out, intentamos ofrecer información detallada sobre los procedimientos a seguir, incluyendo los horarios establecidos para entradas y salidas, que están diseñados para permitir la preparación adecuada de los apartamentos para los próximos huéspedes.

Agradecemos su retroalimentación y la tendremos en cuenta para mejorar nuestros servicios.

Cordiales saludos,

Claudia G., Directora general

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