(Translated by Google) Dear Savannah Francesca,

We are deeply sorry that you had difficulty contacting our reception at the Hotel Vistamar by Pierre & Vacances and we understand that this may cause inconvenience.
The opening of the Vistamar is scheduled for April 26 with a 24-hour reception service, but currently, apparently, our lines are very saturated, but we will gladly do our best to contact you tomorrow to clarify your doubts.

Despite this initial setback, we trust that the services and facilities of our hotel, such as the ocean view of many of our rooms, the proximity to beautiful beaches and our buffet restaurant, will contribute to a pleasant and satisfying experience during your stay.

Receive a cordial greeting,


Catherine C., General Manager

(Original)
Estimada Savannah Francesca,

Lamentamos profundamente que haya tenido dificultades para comunicarse con nuestra recepción del Hotel Vistamar by Pierre & Vacances y entendemos que esto puede causar inconvenientes.
La apertura del Vistamar está prevista el 26 de abril con servicio de recepción 24h al día pero actualmente, por lo visto, nuestras líneas están muy saturadas pero con gusto, haremos lo imposible para contactarla mañana para aclarar sus dudas.

A pesar de este contratiempo inicial, confiamos en que los servicios e instalaciones de nuestro hotel, como la vista al mar de muchas de nuestras habitaciones, la cercanía a hermosas playas y nuestro restaurante buffet, contribuyan a una experiencia agradable y satisfactoria durante su estancia.

Reciba un cordial saludo,


Catherine C., General Manager

(Translated by Google) Dear Alessia,
Thank you for letting us know your opinion.

We are happy to know that you appreciated the breakfast and the cleanliness of the room. The quality of our service is very important to us and we are happy that you had a pleasant stay.

We are sorry if you did not find enough towels in the room, it was not to your satisfaction. We take note of your comments and will do our best to improve these aspects.

We look forward to welcoming you back to the Hotel Vistamar by Pierre & Vacances in the future. In the meantime, we send you our cordial greetings.


Catherine C., General Manager

(Original)
Gentile Alessia,
Grazie per averci fatto conoscere la sua opinione.

Siamo lieti di sapere che ha apprezzato la colazione e la pulizia della camera. La qualità del nostro servizio è molto importante per noi e siamo contenti che abbia avuto un soggiorno piacevole.

Ci dispiace se non ha trovato sufficienti asciugamani in camera non è stato di suo gradimento. Prendiamo nota dei suoi commenti e faremo del nostro meglio per migliorare questi aspetti.

Saremo lieti di poterla accogliere di nuovo presso il Hotel Vistamar by Pierre & Vacances in futuro. Nell'attesa, le porgiamo i nostri cordiali saluti.


Catherine C., General Manager

(Translated by Google) Dear Solitude,

Thank you for taking the time to write about your experience at the Hotel Vistamar by Pierre & Vacances.

We are glad to know that you liked the service, cleanliness and breakfast. We regret that you were not informed about the closed facilities during your stay on the last weekend of the season. We appreciate your comments and will take your suggestions into account to improve communication with our future guests.



We hope you come back to visit us very soon.

Receive an affectionate greeting,


Catherine C., General Manager

(Original)
Estimada Soledad,

Gracias por tomarse el tiempo de escribir sobre su experiencia en el Hotel Vistamar by Pierre & Vacances.

Nos alegra saber que la atención, limpieza y desayuno fueron de su agrado. Lamentamos que no haya sido informada sobre las instalaciones cerradas durante su estancia en el último fin de semana de la temporada. Apreciamos sus comentarios y tomaremos en cuenta su sugerencia para mejorar la comunicación con nuestros futuros huéspedes.



Esperamos que vuelva muy pronto a visitarnos.

Reciba un afectuoso saludo,


Catherine C., General Manager

(Translated by Google) Dear Christian,
Thank you for taking the time to review our hotel.

We are very pleased that you appreciate the quiet atmosphere and the top location of our hotel. We are proud to be able to offer our guests sensational sea views from the rooms. It's nice to hear that you enjoyed our clean rooms and two well-maintained pools.

We are also glad that you have fond memories of our excellent breakfast and friendly staff. Our goal is to provide our guests with peace and relaxation and it is encouraging to know that we have achieved this for you.

We look forward to your next visit.
Best regards,


Catherine C., General Manager

(Original)
Sehr geehrter Christian,
vielen Dank, dass Sie sich die Zeit für eine Bewertung unseres Hotels genommen haben.

Es freut uns sehr, dass Sie die ruhige Atmosphäre und die Top-Lage unseres Hotels schätzen. Wir sind stolz darauf, unseren Gästen einen sensationellen Meerblick aus den Zimmern bieten zu können. Es ist schön zu hören, dass Sie unsere sauberen Zimmer und die beiden gepflegten Pools genossen haben.

Wir sind auch froh, dass Ihnen unser ausgezeichnetes Frühstück und unser freundliches Personal in guter Erinnerung geblieben sind. Unser Ziel ist es, unseren Gästen Ruhe und Entspannung zu bieten, und es ist ermutigend zu wissen, dass wir dies für Sie erreicht haben.

Wir freuen uns schon auf Ihren nächsten Besuch.
Mit freundlichen Grüßen,


Catherine C., General Manager

(Translated by Google) Dear Amale,
Thank you very much for the very positive review of our hotel!

We are very pleased that you found our hotel complex clean and the pools nice. We appreciate your positive feedback regarding our friendly staff and good value for money. However, we would like to apologize for the inconvenience you may have experienced due to the location of the various facilities such as the pool and restaurant. Our hotel is spread over three buildings to offer our guests a variety of facilities and services. We will make sure to provide future guests with clearer information about the location of the various facilities upon arrival.

We are pleased that you were able to enjoy a beautiful view of the sea on the 6th floor. Our rooms indeed offer a breathtaking view of the sea and we are proud to be able to offer this experience to our guests.

We hope you had a great time in Porto Colom and would be happy to welcome you back at any time!


Catherine C., General Manager

(Original)
Sehr geehrte Amale,
vielen Dank für den sehr positiven Erfahrungsbericht zu unserem Hotel!

Es freut uns sehr, dass Sie unsere Hotelanlage sauber und die Pools schön fanden. Wir schätzen Ihr positives Feedback bezüglich unseres freundlichen Personals und des guten Preis-Leistungs-Verhältnisses. Wir möchten uns jedoch für die Unannehmlichkeiten entschuldigen, die Sie durch die Lage der verschiedenen Einrichtungen wie Pool und Restaurant empfunden haben. Unser Hotel erstreckt sich über Drei Gebäude, um unseren Gästen eine Vielzahl von Einrichtungen und Dienstleistungen zu bieten. Wir werden darauf achten, zukünftigen Gästen bei der Ankunft klarere Informationen über die Lage der verschiedenen Einrichtungen zu geben.

Wir freuen uns, dass Sie im 6. Stock einen wunderschönen Ausblick auf das Meer genießen konnten. Unsere Zimmer bieten in der Tat einen atemberaubenden Blick auf das Meer, und wir sind stolz darauf, diese Erfahrung unseren Gästen bieten zu können.

Wir hoffen, dass Sie eine schöne Zeit in Porto Colom hatten und heissen Sie jederzeit gerne wieder willkommen!


Catherine C., General Manager