Bad faith and dishonesty: in June I was given a reduction coupon at Cultura for -10% if booking made before July 4 for a minimum of 2 nights. This is the opportunity, so I'm booking a stay on July 4 for the end of August 2024 for 3 days. When I got there, they refused to charge me the 10%. When showing the coupon, the staff first suspects that it is a fake because no one at reception is aware of this partnership with Cultura. Then at the sales department, they first tell me that I should have specified that I had this coupon when I made my reservation by phone, and when I say that I did, this time they tell me that I had to travel to book in person so that this reduction is valid because it does not apply by telephone?! Any excuse is good for not applying this reduction, although I have fulfilled all the conditions! Do you go to the supermarket to warn 2 months in advance that you have reduction coupons? Should a person living in Grand'Rivière make the journey on purpose for this? All this so as not to have hot water throughout the stay, nor a travel cot in the studio when I had just been told that a baby cot is available. was available in the room (and I had reserved that one too!). Deplorable, what bad faith and what dishonesty to attract customers with discounts and finally invent pretexts in order not to apply them.

We will return there very regularly as a family.

Pleasant place to live without stress and noise
Very clean and lively hotel
Beautiful approximate beach with entertainment
Air of games and rest
Great time spent, recommend

Overall pleasant stay, top entertainers, unfortunately the village deteriorates from year to year

Superb vacation spot for families and friends? I invite you to visit it, spend a day there or stay without delay! ? Very warm welcome by the staff