I've been at the hotel for two days and the whole thing about getting a sunbed in the morning is insane. I came here to disconnect and enjoy a vacation I've been waiting for for months, and I have to get up at 7 am otherwise there's no way to get anything to be able to use the pool. The umbrellas are awful, so dirty and broken. The furniture is a disaster, and it's not like the hotel is cheap.

Spacious room, needs a bit more cleaning.
We were given a room where the terrace door didn't close, and there were tiny ants everywhere.
If you want a good spot by the pool, you have to get up around 6 a.m., otherwise you won't get one.
The buffet was quite varied, but the dinner times were a bit tight.
You have to arrive early for the evening shows, otherwise you won't get a seat. The location isn't the best, as it's quite far from everything; Isla de Lobos is an hour away by car.

Andrés, the waiter from Seville, was very friendly and attentive to us; it's a pleasure to meet people like him!

My experience at this hotel was very disappointing, and frankly, I think it falls far short of what one would expect from a four-star establishment.

The cleanliness left much to be desired. The room was dirty, and the mattresses were practically unusable: you could feel the springs more than the mattress itself. In the dining room, we also found dirty dishes underneath and cutlery with marks.

The food was of very poor quality and extremely repetitive. Virtually the same thing was served every day, which I don't consider normal, and the supposed snack bar had a limited selection. The food often looked terrible, burnt, and was served roughly, without any care.

The common areas were also in poor condition. The chairs and the dining room were usually dirty, as was the pool deck. The umbrellas and sun loungers were broken, dirty, and some even had mold.

To top it all off, some staff members were rude and unprofessional, and the rooms were dirty and in poor condition, which worsened the experience even further. Many stairs and elevators were broken, and to get to the bathroom you had to go upstairs and walk all the way through the hotel; there wasn't one near the pool, despite its considerable size.

In conclusion, I find it a complete disappointment for a four-star hotel. Given the conditions of cleanliness, rest, food, maintenance, and service, I believe the value for money is terrible, and the four-star rating doesn't reflect the quality of the service offered. It's an experience I certainly wouldn't repeat or recommend.

Amazing days!
The entertainment team was fantastic.
We hope to come back!