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213 beoordelingen
Carmen Sampaleanu
Er is 2 maanden op Google
James Russell
Er is 3 maanden op Google
We are pleased to read that you appreciated the location, the quiet village atmosphere, and the nearby amenities such as the bakery and local bar. We are also glad the pool and lounge area added value to your stay.
At Pierre & Vacances, we aim to offer practical and family-friendly residences close to the slopes, while providing shared facilities for relaxation after skiing. We understand, however, that certain aspects of your stay did not meet your expectations.
We are sorry to hear about the inconvenience regarding transport frequency to Méribel Centre, as well as the impact this had on your children’s ski school arrangements. Your feedback regarding kitchen size and room functionality has also been noted.
We are particularly sorry for your experience in the lounge area and with reception service, including communication around closing time and late checkout arrangements. This is not the level of service we aim to provide, and your comments will be shared for review and follow-up. We also understand the frustration caused by limited reception opening hours on busy changeover days and the difficulties this created with luggage access.
Thank you again for your constructive feedback.
The Pierre & Vacances Team
Keith Poyser
Er is 3 maanden op Google
Thank you for taking the time to share your detailed feedback, Keith.
We are pleased to read that you appreciated the sauna and pool area, as well as the overall setting of the residence. At Pierre & Vacances, we aim to provide functional holiday residences with shared facilities that enhance the ski holiday experience.
We are sorry to hear, however, that several aspects of your stay did not meet your expectations. Your comments regarding the availability and opening hours of communal areas, as well as staffing levels during the evening, have been noted. We understand how important it is for guests to be able to relax in shared spaces after a day of skiing, and we regret any frustration caused by limited access.
We also take note of your remarks regarding the condition and layout of the apartment, including storage solutions, bathroom fittings, and overall practicality. Your feedback about the ski room facilities and drying conditions has also been shared with the relevant technical and operational teams for review.
We are sorry that your overall perception of value and comfort was impacted, and we appreciate you bringing these points to our attention as they help us identify areas for improvement.
The Pierre & Vacances Team