Klantenbeoordelingen Hotel Roquetas el Palmeral

4.2

Zeer goed

5237 beoordelingen

59.5 %

19.0 %

9.5 %

4.7 %

7.4 %

NieuwsteOudsteHoogste beoordelingenMinder goede cijfers

Maria Jose Espinosa Bejarano

Er is 5 dagen op G_Google Google

5/5

I stayed at El Palmeral from June 3rd to 12th, a wonderful few days, everything was magnificent: the food, the room, the entertainment, the excellent entertainer. I had a great time every night. The pool and terrace were fantastic. I hope to return soon. I loved it, congratulations!

Beoordeling 2026-06-19 12:12:00

Estimada Maria Jose,
Muchísimas gracias por la valoración acerca de su experiencia en nuestro hotel.

Es un placer saber que su experiencia en nuestro hotel fue tan satisfactoria.

Nos alegra que disfrutara de la comodidad de su alojamiento, la variedad gastronómica y las actividades de entretenimiento. Nuestro equipo de animación se esfuerza por crear momentos memorables, como los que vivió durante sus noches con nosotros.

También nos complace que aprovechara nuestras instalaciones al aire libre, como la piscina y la terraza, diseñadas para disfrutar del clima de Roquetas de Mar.

Gracias por su confianza y esperamos verle de nuevo.
Atentamente,

Abel García

Modesta Esteban

Er is 1 week op G_Google Google

2/5

Of course I know check-in is from 2 PM, but we arrived at 7:30 PM, so it was 7:30 PM, and after a 4-hour bus ride, I expected to arrive and have our room ready. I stayed at the hotel from June 6th to 13th. We arrived at 7:30 AM and the room wasn't ready. We had to wait for it to be cleaned, and I asked to change it because the view was of a small, grassy garden on the ground floor. Their response was that the hotel was full, but there was another person at reception next to me who didn't like their room, and they did get a different one. I felt terrible. By the way, the food leaves much to be desired; I wouldn't recommend it to my friends.

Beoordeling 2026-06-18 07:11:06

Apreciada Modesta,
Gracias por su testimonio acerca de su estancia en nuestro hotel.

Lamentamos profundamente que su experiencia no cumpliera con sus expectativas. En relación con la espera inicial, nuestro horario de check-in oficial comienza a las 14:00, aunque siempre intentamos facilitar el acceso anticipado cuando es posible. Respecto a las preferencias de alojamiento, la disponibilidad durante temporada alta puede limitar opciones, un aspecto que gestionamos con transparencia. Sobre su mención al restaurante, priorizamos ingredientes frescos y propuestas equilibradas siguiendo recomendaciones internacionales, aunque tomamos nota de sus observaciones para seguir mejorando.

Gracias por su estancia con nosotros y le enviamos un saludo cordial.
Atentamente,

Atención al Cliente, Guest Manager

Pepi Muñoz

Er is 1 week op G_Google Google

5/5

Everything was excellent.

Beoordeling 2026-06-16 09:11:46

Estimada Pepi,
Muchísimas gracias por la valoración acerca de su experiencia en nuestro hotel.

Nos alegra saber que disfrutó de una experiencia completa en nuestro establecimiento.

Esperamos que haya podido probar nuestro buffet con opciones saludables diseñadas bajo las recomendaciones de la OMS, uno de los pilares que nos distingue.

Sin duda, será un placer recibirla de nuevo muy pronto en su próxima visita.
Un cordial saludo,

Abel García

Abelardo Polo

Er is 1 week op G_Google Google

1/5

We've just returned from an IMSERSO trip, a 10-day trip to Roquetas de Mar. We stayed at the Hotel El Palmeral. Only I dare to post this, but the general consensus among all the guests is one of dissatisfaction. The food was repetitive, low quality, and mostly fried. For example, if you run out of bread at 9 pm and ask for more, they bring it out frozen. You constantly have to ask for refills; they don't pay attention to what's needed or replenish it. The cleanliness was generally terrible; everything was very dirty. The common areas had a strong smell of urine, and the rooms were filthy—just look at the bath towels. There were ants on the desk, and their solution was to give you a bottle of insecticide spray. The hotel deserves a 3-star rating, but that doesn't excuse the poor cleanliness, food, and other essentials. Roquetas is wonderful.

Beoordeling 2026-06-16 10:10:10

Estimado Abelardo,
Gracias por su testimonio.

Nos complace saber que disfrutó de la maravillosa ubicación de Roquetas de Mar, un entorno que enriquece la experiencia de nuestros huéspedes.

Dicho esto, lamentamos profundamente que algunos aspectos de su estancia no cumplieran con sus expectativas. En nuestro compromiso por ofrecer una gastronomía equilibrada, priorizamos ingredientes de calidad y variedad siguiendo recomendaciones internacionales. Revisaremos sus observaciones sobre la atención en áreas comunes y mantenimiento para reforzar nuestros estándares, asegurando siempre el confort que merecen nuestros clientes.

Será un placer recibirle de nuevo próximamente.
Un saludo muy cordial,

Atención al Cliente, Guest Manager

Carmen Arribas Fernández

Er is 1 week op G_Google Google

1/5

The buffet was bad and repetitive (I've never had so much marinated pork loin in my life). The grilled food was overcooked, and the meat consisted of pork loin, pork head chops, kebabs, and marinated pork loin (the chops and kebabs were tough and overcooked). Any leftovers were served with sauce the next day. Very little fruit was decent (tasteless, hard, etc.). There was a lot of pre-cooked fried food. I stayed for 10 days. The towels looked gray instead of white. There were ants in the room and cockroaches in some others. The pool was cloudy for the first two days. I asked why, and they told me it had been opened early and that something was missing. The missing item was back in less than an hour. A child vomited in the pool, and we guests had to alert them because no one had noticed (some people swam through the vomit). There weren't enough staff, but they were very hardworking. Overall, everything could be much better. Only the staff, and especially the entertainer, deserve 5 stars. The air conditioning is more like a fan. And to top it all off, when I sit down on the corner of the bed, it tips over and I fall. "It was missing a leg; they put it back on, but it's too high, so the bed has been wobbly every day." I spoke to many of the other guests, and they all agreed. The food, especially, was the main topic of conversation. I won't be back.

Beoordeling 2026-06-15 11:11:08

Apreciada Carmen,
Nos gustaría darle las gracias por compartir unas palabras sobre su tiempo en nuestro hotel.

Valoramos profundamente su reconocimiento hacia la dedicación de nuestro equipo, que siempre se esfuerza por ofrecer un servicio cercano a pesar de las circunstancias. Su mención especial al animador refleja el compromiso que tenemos con actividades que enriquecen la experiencia de nuestros huéspedes.

Lamentamos sinceramente que diversos aspectos de su estancia no alcanzaran el nivel de calidad que aspiramos a brindar. En relación a su experiencia gastronómica, priorizamos el uso de ingredientes frescos y menús equilibrados, aunque tomamos nota de sus observaciones para revisar nuestros procesos. Asimismo, reforzaremos los protocolos de limpieza y mantenimiento en las habitaciones para garantizar condiciones óptimas.

Nos complace que, a pesar de las dificultades, destacara la profesionalidad y el trato amable de nuestros colaboradores. Su feedback nos impulsa a seguir mejorando en cada detalle.

Esperamos que tenga un buen día.
Atentamente,

Atención al Cliente, Guest Manager