Name: Residentie Benidorm Levante (Adults Recommended)
Brand: Pierre & Vacances
Price: 530 EUR
Availability: InStock
Rating: 3.4 (864 reviews)

Klantenbeoordelingen Benidorm Levante (Adults Recommended)

3.4

Goed

864 beoordelingen

31.7 %

22.0 %

19.3 %

9.0 %

17.9 %

Jessy Muñoz

il y a 4 dagen sur G_Google Google

5/5

The service was great, the atmosphere spectacular, the entertainment staff at the bar and in the dining room charming, and the hospitality was excellent and highly recommended. We'll be back!!

Silvia Mur

il y a 5 dagen sur G_Google Google

5/5

Apartment hotel that perfectly meets the requirements for comfort. If I had to highlight anything, it would be the treatment of the staff. Especially David (he's in the cafeteria), I only have words of gratitude. In our case, we were scammed by a shameful person. We are a family who arrived from Madrid with a small child who is autistic. We had to look for somewhere to stay at least that night. We entered this apartment hotel discouraged and disappointed. My partner asked David if there was any availability, I explained what had happened to us and he didn't hesitate for a second to leave the cafeteria, go to the reception and check availability, he was with us at all times, giving us words of encouragement. We spent a week there on vacation and we will return, thanks to all the staff and especially David.

Beoordeling 2025-08-10 20:13:37

Estimada Silvia,
Muchas gracias por su magnífica valoración tras su paso por nuestro Pierre & Vacances Benidorm Levante.

Nos alegra saber que encontraste comodidad en nuestros apartamentos durante tu estancia.

Destacamos especialmente tu mención al trato recibido por parte de David. Nuestro equipo siempre busca brindar apoyo inmediato, como cuando ayudó a tu familia a solucionar esa situación inesperada desde el primer momento. Valoramos profundamente que hayan podido recuperar la ilusión y disfrutar finalmente de sus vacaciones entre nosotros.

Será muy grato recibirla nuevamente en el futuro.
Atentamente,

Javier Muñoz

Vincenzo Verbicaro

il y a 1 week sur G_Google Google

1/5

The welcome was quite good, but upon check-out they withheld €100 per room because they thought we had left it dirty when it wasn't. Don't let this fool you because the rooms are in quite bad condition and we personally didn't leave anything dirty. They wanted to keep €200, a scam!!!!!!

Beoordeling 2025-08-07 16:13:54

Gentile Vincenzo,
grazie per aver speso parte del suo tempo a recensire il nostro hotel.

Siamo lieti che abbia apprezzato l'accoglienza del nostro staff durante il suo arrivo.

Ci dispiace molto per qualsiasi disagio con il deposito cauzionale: come indicato al momento del check-in, il deposito viene utilizzato esclusivamente per garantire che gli alloggi vengano riconsegnati nelle condizioni adeguate per gli ospiti successivi, e il rimborso avviene secondo le tempistiche bancarie standard.

Speriamo, tuttavia, di avere l'opportunità di accoglierla nuovamente per un'esperienza più soddisfacente.

Cordiali saluti,

Manager

Gabriele Cioncolini

il y a 1 week sur G_Google Google

1/5

The rooms were not clean, and on top of that, they kept €100 from the €200 deposit regardless of whether the room was cleaned or not (it wasn't cleaned to begin with). The sofa bed was very uncomfortable and damaged (including the pillows).

Beoordeling 2025-08-07 16:13:55

Gentile Gabriele,
grazie per aver speso parte del suo tempo a scrivere questa recensione.

La cauzione fa parte delle nostre procedure standard per garantire che tutti gli alloggi mantengano gli standard qualitativi per i futuri ospiti, come descritto nel nostro regolamento consultabile online.

Stiamo rinnovando le nostre strutture, inclusi i materassi e gli arredi, per offrire sempre maggiore comfort.

Per qualsiasi necessità durante il soggiorno, ricordiamo che il nostro staff è disponibile 24 ore su 24 per essere sempre pronto ad assistere gli ospiti.

Speriamo di poterle offrire un'esperienza più positiva in futuro.
Cordiali saluti,

Manager

Logan HARVEY

il y a 1 week sur G_Google Google

2/5

I strongly advise against this establishment.

First of all, there's a glaring lack of storage space for clothes: no shelves in the closet, only three drawers and a small hanging rail.

The kitchen is poorly equipped, notably lacking some cooking utensils, which makes meal preparation difficult.

We also noticed mold on the bathroom ceiling, which is unacceptable.

The soundproofing is very poor, both inside and out.

The key system is outdated. We had a spare key that we accidentally left in the lock... and never saw again. As a result, the key was considered lost and we were charged €50, which seems excessive.

The pool area is very dirty: beer bottles and cans were lying around the pool, but this didn't bother the staff, who walked by without intervening.

This establishment does, however, have some positive points:

We stayed on the 19th floor, with a breathtaking sea view.

The quality of the bedding was decent.

Towels and sheets were changed twice during our two-week stay.

The reception staff is very pleasant.

I do not recommend this establishment to families or people seeking peace and quiet.

Beoordeling 2025-08-07 10:14:48

Cher Logan,
Merci d'avoir pris le temps de rédiger ce commentaire.

Nous sommes ravis que notre literie de qualité et les services de linge réguliers aient contribué à votre confort pendant ces deux semaines.

Nous regrettons toutefois sincèrement que certains aspects de votre séjour n'aient pas répondu à vos attentes.
Votre retour concernant les équipements et l'entretien a été transmis à nos équipes techniques pour vérification, mais sachez que nous renouvelons actuellement certains éléments de nos appartements. Nous rappelons que nous sommes à votre entière disposition sur place pour remédier au plus vite et au mieux au moindre inconfort. N'hésitez jamais à nous solliciter.

Par ailleurs, nous sommes particulièrement heureux que la vue panoramique depuis le 19e étage et l'accueil chaleureux de notre équipe aient su marquer positivement votre séjour. Ces éléments font effectivement partie des atouts que nous chérissons particulièrement dans notre résidence.

Nous espérons vous revoir prochainement pour un séjour parfaitement réussi.
Bien à vous,

Manager