The hotel itself is very good, although it has several drawbacks: they charge you for everything, it's very overcrowded, and it's quite far from the beach. The rooms are very nice, the air conditioning is excellent, and the fact that they accept pets is a plus. The breakfast hours are very short; it seems designed for British tourists, not Spanish ones. But overall, a great holiday.

Lack of air conditioning in the elevators, hallways, and stairwells... lack of cleanliness in the rooms and poorly made beds (just pulling the sheets off) and lack of sheet changes, other than that, more or less...

The apartment was excellent in terms of cleanliness, layout, and comfort, and was equipped with plenty of towels and kitchen utensils. It was spacious with a very nice terrace and a view of the beach. The only drawbacks were the lack of maintenance and control of the elevator, especially on the 31st floor; I think they should modernize it. Another issue is the lack of proper signage and identification of emergency and evacuation procedures. Finally, the lighting was bothersome at night because when other guests arrive late, they turn on the hallway light that leads to other apartments on the same level, and the light shines into the hallway bedroom, which is uncomfortable when you're trying to sleep. ??

We stayed two nights, from Monday to Wednesday, in a mini suite at the Benidorm East by Pierre & Vacances. Overall, the experience was good, although there are some aspects that could clearly be improved.

The room was very spacious, comfortable, and very clean. The hotel staff were undoubtedly the best part of our stay: always very polite, friendly, and helpful.

We really enjoyed the breakfast, with a good variety of high-quality products. The pool was also clean and well-maintained, although in high season there weren't enough sun loungers for the number of guests.

The main drawback was the air conditioning. They only provide one key card per room, and since it's needed for the electricity to work, the air conditioning turns off when you leave. During the July heatwave, the room got quite hot, and although the air conditioning worked properly, it struggled to cool the room due to insufficient power.

Another major drawback is the lack of air conditioning in the common areas. The air conditioning was barely noticeable in the dining room, and the heat in the hallways, the elevator area, and inside the elevators themselves was intense. It felt like an oven.

Furthermore, for a ten-story hotel with so many rooms, three elevators are clearly insufficient. Long lines formed constantly, and the waits were quite long. In fact, we saw several guests complaining and even arguing about how long the elevators took to arrive.

We traveled with our 3.5 kg Yorkshire Terrier, which the hotel allows, but we had to pay €15 per night for the animal. We think this is quite high, especially for such a small dog that doesn't cause any problems or damage. We understand charging a supplement if damage occurs or extra cleaning is needed, but a fixed charge of €15 per night seems excessive.

On the plus side, the hotel offers parking for €15 per day, with a choice between a covered garage or a covered outdoor parking area.

In summary, it's a hotel with spacious rooms, a good breakfast, and excellent staff, but it should improve the air conditioning in the common areas, the elevator management, and review the surcharge for pets. Our final rating is 4 out of 5 stars.

The worst thing you can do is go to this hotel. There are over a thousand rooms and a tiny pool. It's literally packed from opening to closing time, head to head. You can't even move. I've never seen anything like it. Young people start shouting and drinking; it's completely chaotic. The rooms aren't cleaned, and they didn't even make my bed! It's a disgrace that it's a 4-star hotel. It's disgusting.