Pierre & Vacances residence very close to the center of Eguisheim, nice swimming pool, clean and well-equipped accommodation

A pleasant stay in a lovely apartment with a nice terrace. The welcome was very friendly and prompt. A nice bonus: parking and the option of fresh bread for breakfast.

Another excellent stay at this ideally located and very pleasant residence. The accommodations are perfectly equipped. A minor drawback this year was the cobwebs and dust. I still recommend it though ?

Great holiday residence

We had booked a stay from December 28th to 30th and received confirmation; everything seemed perfect.

We then received an email asking if we would be present during reception hours (8:00 AM to 6:00 PM) or if we would be arriving later to collect the keys. I simply stated that we would be there around 8:00 PM and that we would be using the key box system for a self check-in.

So far, so good.

Then, one evening on Monday, December 24th, I received an email stating that we were not present. Surprised, I contacted the guesthouse, who had taken the liberty of changing the date to a weekend earlier without prior notice or confirmation email.

Therefore, I accept that mistakes happen, even if the person consciously changed the date. I asked them what to do because I paid for a stay we didn't take. I asked if it was possible to either get a refund or reschedule for the original dates. The person told me no, it was non-refundable and non-refundable because they no longer had any availability.

So I called Booking.com, who told me they were obligated to refund me within 15 days. Otherwise, Booking.com would refund me and would take legal action against them for the non-refund. Here's the written proof that the guesthouse owes me a refund. I'm still waiting.

In short, I don't recommend them unless you want to waste your money and time!