(Translated by Google) Dear Wendy,
Thank you for this excellent feedback following your stay at Pierre & Vacances Salou.

It is a joy to read that your stay went well.


Looking forward to having you among us again.


general manager

(Original)
Chère Wendy,
Merci pour cet excellent retour suite à votre séjour au Pierre & Vacances Salou.

C'est une joie de lire que votre séjour s'est bien déroulé.


Au plaisir de vous compter à nouveau parmi nous.


General Manager

(Translated by Google) Dear Lysiane,
Thank you for your comment following your stay at Pierre & Vacances Salou.

We are delighted to read that the cleanliness and equipment of our establishment met your expectations, and that the presence of two bathrooms was particularly appreciated.

However, we regret the inconvenience linked to hot water and understand that this may have affected your comfort. We pay attention to ensuring that all our equipment functions correctly and take note of your comment to ensure follow-up.

It is also pleasing to know that the proximity to the city center and the seaside has contributed to making your stay pleasant. We hope that you were able to fully enjoy the charms of Salou.

We hope to see you again among us,


general manager

(Original)
Chère Lysiane,
Merci pour votre commentaire suite à votre séjour au Pierre & Vacances Salou.

Nous sommes enchantés de lire que la propreté et l'équipement de notre établissement ont répondu à vos attentes, et que la présence de deux salles de bain a été particulièrement appréciée.

Nous regrettons cependant l'inconvénient lié à l'eau chaude et comprenons que cela ait pu affecter votre confort. Nous sommes attentifs à ce que tous nos équipements fonctionnent correctement et prenons note de votre remarque pour en assurer le suivi.

Il est également réjouissant de savoir que la proximité du centre-ville et du bord de mer a contribué à rendre votre séjour agréable. Nous espérons que vous avez pu profiter pleinement des charmes de Salou.

Nous espérons vous revoir parmi nous,


General Manager

(Translated by Google) Dear guest,

Thank you very much for leaving us such an outstanding review as the one you just shared about your stay at the Pierre & Vacances Salou.

We are pleased to know that you liked our facilities and that the tranquility and comfort contributed to a pleasant stay.
We understand your preference for a 24-hour front desk service and we apologize for any inconvenience this may have caused. Although our reception is not open all day, we offer 24-hour telephone support for any emergencies outside of office hours, ensuring you are always taken care of during your stay.

It would be a pleasure to welcome you again on another occasion.

Sincerely,


Gerente general

(Original)
Estimado huésped,

Muchas gracias por dejarnos una valoración tan destacada como la que acaba de compartir sobre su estancia en el Pierre & Vacances Salou.

Nos complace saber que nuestras instalaciones fueron de su agrado y que la tranquilidad y comodidad contribuyeron a una estancia placentera.
Entendemos su preferencia por un servicio de recepción disponible las 24 horas y lamentamos cualquier inconveniente que esto haya podido causar. Aunque nuestra recepción no está abierta todo el día, ofrecemos asistencia telefónica las 24 horas para cualquier emergencia fuera del horario de oficina, asegurando que siempre esté atendido durante su estancia.

Sería un placer darle de nuevo la bienvenida en alguna otra oportunidad.

Un saludo cordial,


General Manager

(Translated by Google) Dear Trini,

Thank you very much for taking a few minutes to tell us your impressions about Pierre & Vacances Salou.

We are pleased to know that your stay was overall excellent and that you enjoyed our facilities and services.
We are sorry for the inconvenience you mentioned regarding the pool. Although it is not a common situation, we continually strive to keep our common areas in perfect condition and we will take note of your observation to improve our guests' experience.
We greatly value your positive feedback and are glad you had an overall pleasant experience.

Waiting to have the opportunity to host you again, please receive a very cordial greeting.

Sincerely,


Gerente general

(Original)
Estimada Trini,

Muchas gracias por dedicar unos minutos para transmitirnos sus impresiones sobre Pierre & Vacances Salou.

Nos complace saber que su estancia fue en general excelente y que disfrutó de nuestras instalaciones y servicios.
Lamentamos los inconvenientes que menciona respecto a la piscina. Aunque no es una situación común, nos esforzamos continuamente en mantener nuestras áreas comunes en perfectas condiciones y tomaremos nota de su observación para mejorar la experiencia de nuestros huéspedes.
Valoramos mucho sus comentarios positivos y nos alegra que haya tenido una experiencia placentera en general.

A la espera de tener la oportunidad de volver a hospedarle, reciba un saludo muy cordial.

Atentamente,


General Manager