Very nice and welcoming small residence with a beautiful relaxation area around the swimming pool. The accommodations are clean and comfortable, super well equipped in the kitchen and the bedding is pleasant. Welcome at the reception very well, and very responsive to solve the small hassles. The environment around the residence is very pleasant and wooded, unlike other hotels on top of each other. Very quick access to get to Portaventura!! I recommend!!
Beoordeling 2023-05-20 09:50:05
Bonjour Severine,
Merci de nous faire part de votre expérience dans notre résidence Pierre & Vacances Salou.
Quel plaisir de lire que votre appartement vous a parfaitement satisfait et que vous avez apprécié la sympathie de notre équipe !
Nous sommes enchantés que vous ayez apprécié la tranquillité de notre emplacement ainsi que le confort de notre literie.
Au plaisir de vous recevoir à nouveau,
General Manager
(Translated by Google)
Hello Séverine,
Thank you for telling us about your experience at our Pierre & Vacances Salou residence.
What a pleasure to read that you were perfectly satisfied with your apartment and that you appreciated the sympathy of our team!
We are delighted that you enjoyed the tranquility of our location and the comfort of our bedding.
Looking forward to welcoming you again,
general manager
Kathleen Murillo
il y a
1 maand
sur Google
3/5
Logistics and communication, 10 points. Fantastic to arrive at midnight and have all the indications to enter.
Cleaning 0 points. The apartment smelled strongly of cigarettes. The dirty floor. There were papers under the bed. Little toilet paper. There was no body wash.
Fortunately, the sheets and towels were fine.
I wonder why I paid for yesterday (Easter Sunday) double what it costs today... I understand it's a rush date, but double???
And look closely, I paid the same as my friend who stayed in an apartment with one more room and two more people...
The people at the reception did not ask me anything when checking out.
Beoordeling 2023-04-17 14:50:21
(Translated by Google) Dear Kathleen,
Thank you very much for your review about your experience at Pierre & Vacances Salou.
We are always attentive to the comments of our guests as we understand that they can help us identify possible opportunities for improvement.
However, we are sorry if the cleaning service did not meet your expectations at any time. This is an aspect to which we attach capital importance, so we regret that you did not perceive it that way.
In any case, we always recommend that you report any inconvenience to the staff to give us the opportunity to intervene immediately.
On the other hand, we are sorry that you missed toilet paper or gel. Although we will review these aspects to, if necessary, implement the corresponding measures in terms of supply, we reiterate our full willingness to provide you with an immediate solution.
As you may know, the price of accommodation fluctuates based on several factors. We are sure that, for a next occasion, by booking well in advance, you will be able to obtain a rate that suits your preferences.
We regret if the attention provided by any of our employees did not fully respond to expectations during check out and we take note to prevent this from happening again.
The opinions of our guests are of the utmost importance to us as they help us to prosper.
It is extremely comforting to know that you felt excellently assisted at all times by the staff. Providing a quality service to those who visit us represents our main objective and it is fantastic to know that we managed to contribute to their well-being in this regard.
We look forward to enjoying your company again in the near future.
Sincerely,
Gerente general
(Original)
Estimada Kathleen,
Muchísimas gracias por su reseña acerca de su experiencia en Pierre & Vacances Salou.
Siempre estamos atentos a los comentarios de nuestros huéspedes pues entendemos que pueden ayudarnos a identificar posibles oportunidades de mejora.
No obstante, lamentamos si el servicio de limpieza no respondió, en algún momento, a sus expectativas. Se trata de un aspecto al que concedemos capital importancia por lo que lamentamos que no lo haya percibido así.
En cualquier caso, siempre le recomendamos que traslade cualquier inconveniente al personal para darnos la oportunidad de intervenir al momento.
Por otra parte, sentimos que echara en falta papel higiénico o gel. Si bien revisaremos dichos aspectos para, de ser necesario, implementar las medidas correspondientes en materia de suministro, le reiteramos nuestra plena disposición para proporcionarle una solución inmediata.
Como debe saber, el precio del alojamiento fluctúa en función de varios factores. Estamos seguros de que, para una próxima ocasión, reservando con suficiente antelación, podrá lograr una tarifa que se ajuste a sus preferencias.
Lamentamos si la atención brindada por parte de alguno de nuestros empleados no respondió plenamente a lo esperado durante el check out y tomamos nota para evitar que vuelva a suceder.
Las opiniones de nuestros huéspedes son de suma importancia para nosotros en tanto que nos ayudan a prosperar.
Es sumamente reconfortante saber que se sintió excelentemente asistida en todo momento por parte del personal. Brindar un servicio de calidad a quienes nos visitan representa nuestro principal objetivo y es fantástico saber que logramos contribuir a su bienestar en este sentido.
Esperamos poder disfrutar nuevamente de su compañía en un futuro próximo.
Un saludo cordial,
General Manager
Els sLE
il y a
1 maand
sur Google
4/5
Very close to Port Aventura and the center of Salou, quiet area with swimming pools, very good location near the beach.
Beoordeling 2023-04-11 11:50:25
(Translated by Google) Dear Elijah,
Thank you very much for your review about your experience at Pierre & Vacances Salou.
We are located, as you have been able to verify, in a quiet and peaceful area. We are delighted to know that you found our location so fantastic.
We hope to receive you again soon, Sincerely,
Gerente general
(Original)
Estimado Elias,
Muchísimas gracias por su reseña acerca de su experiencia en Pierre & Vacances Salou.
Estamos situados, como bien ha podido comprobar, en una zona silenciosa y tranquila. Nos llena de alegría saber que encontró tan fantástica nuestra ubicación.
Esperamos volver a recibirle pronto, Atentamente,
General Manager
marta1980 Cr
il y a
2 maanden
sur Google
4/5
Four adults and a baby have come for a weekend. Very calm .
The clean apartment and the one we had with a good terrace overlooking the pool. If we can we will repeat.
Beoordeling 2023-04-03 09:52:13
(Translated by Google) Dear Martha,
Thank you very much for choosing us to stay on your recent visit.
It is wonderful to read in the comments that you have taken the trouble to share that you found the apartment in which you stayed completely to your liking and that you have an excellent impression of the services you enjoyed and the cleanliness of our facilities.
Without a doubt, your recommendation is our greatest reward.
We would love to receive you again very soon. Greetings.
Gerente general
(Original)
Apreciada Marta,
Mil gracias por elegirnos para hospedarse en su reciente visita.
Es magnífico leer en los comentarios que se ha tomado la molestia de compartir que encontró el apartamento en el que se alojó completamente a su gusto y que se lleva una excelente impresión de los servicios de los que disfrutó y de la limpieza de nuestras instalaciones.
Sin lugar a dudas, su recomendación es nuestra mayor recompensa.
Nos encantará recibirle nuevamente muy pronto. Cordiales saludos.
General Manager
marjory el atmani
il y a
2 maanden
sur Google
1/5
Very clean apartment, everything is planned to be well! the bedding is top except that we are not going to sleep all night too bad ... yes the accommodations are not soundproofed and neither our children nor we slept all night. The upstairs neighbors partied all night long: shouting, moving tables and chairs, slamming doors, running down the stairs... They didn't want to know anything, not even at reception for that matter... In my opinion they are used to being told and they are not even shocked anymore...so it is not for a family but for people who are looking to party! sleepless night guaranteed!
Beoordeling 2023-03-15 11:50:36
Chère Marjory,
Merci d'avoir pris le temps de rédiger ce commentaire.
Nous sommes désolés de savoir que votre séjour parmi nous n'a pas été à la hauteur de vos attentes. Nous déplorons autant que vous le comportement indélicat de certains de nos hôtes.
Merci d'avoir mis en avant le confort de la literie et la propreté de votre logement.
Nous espérons avoir l'opportunité de vous revoir parmi nous pour un séjour bien meilleur.
General Manager
(Translated by Google)
Dear Marjory,
Thank you for taking the time to write this comment.
We are sorry to know that your stay with us did not meet your expectations. We deplore as much as you the indelicate behavior of some of our guests.
Thank you for highlighting the comfort of the bedding and the cleanliness of your accommodation.
We hope to have the opportunity to see you again among us for a much better stay.
Severine de los rios
il y a 3 weken sur
Google
Very nice and welcoming small residence with a beautiful relaxation area around the swimming pool. The accommodations are clean and comfortable, super well equipped in the kitchen and the bedding is pleasant. Welcome at the reception very well, and very responsive to solve the small hassles. The environment around the residence is very pleasant and wooded, unlike other hotels on top of each other. Very quick access to get to Portaventura!! I recommend!!
Bonjour Severine,
Merci de nous faire part de votre expérience dans notre résidence Pierre & Vacances Salou.
Quel plaisir de lire que votre appartement vous a parfaitement satisfait et que vous avez apprécié la sympathie de notre équipe !
Nous sommes enchantés que vous ayez apprécié la tranquillité de notre emplacement ainsi que le confort de notre literie.
Au plaisir de vous recevoir à nouveau,
General Manager
(Translated by Google)
Hello Séverine,
Thank you for telling us about your experience at our Pierre & Vacances Salou residence.
What a pleasure to read that you were perfectly satisfied with your apartment and that you appreciated the sympathy of our team!
We are delighted that you enjoyed the tranquility of our location and the comfort of our bedding.
Looking forward to welcoming you again,
general manager
Kathleen Murillo
il y a 1 maand sur
Google
Logistics and communication, 10 points. Fantastic to arrive at midnight and have all the indications to enter.
Cleaning 0 points. The apartment smelled strongly of cigarettes. The dirty floor. There were papers under the bed. Little toilet paper. There was no body wash.
Fortunately, the sheets and towels were fine.
I wonder why I paid for yesterday (Easter Sunday) double what it costs today... I understand it's a rush date, but double???
And look closely, I paid the same as my friend who stayed in an apartment with one more room and two more people...
The people at the reception did not ask me anything when checking out.
(Translated by Google) Dear Kathleen,
Thank you very much for your review about your experience at Pierre & Vacances Salou.
We are always attentive to the comments of our guests as we understand that they can help us identify possible opportunities for improvement.
However, we are sorry if the cleaning service did not meet your expectations at any time. This is an aspect to which we attach capital importance, so we regret that you did not perceive it that way.
In any case, we always recommend that you report any inconvenience to the staff to give us the opportunity to intervene immediately.
On the other hand, we are sorry that you missed toilet paper or gel. Although we will review these aspects to, if necessary, implement the corresponding measures in terms of supply, we reiterate our full willingness to provide you with an immediate solution.
As you may know, the price of accommodation fluctuates based on several factors. We are sure that, for a next occasion, by booking well in advance, you will be able to obtain a rate that suits your preferences.
We regret if the attention provided by any of our employees did not fully respond to expectations during check out and we take note to prevent this from happening again.
The opinions of our guests are of the utmost importance to us as they help us to prosper.
It is extremely comforting to know that you felt excellently assisted at all times by the staff. Providing a quality service to those who visit us represents our main objective and it is fantastic to know that we managed to contribute to their well-being in this regard.
We look forward to enjoying your company again in the near future.
Sincerely,
Gerente general
(Original)
Estimada Kathleen,
Muchísimas gracias por su reseña acerca de su experiencia en Pierre & Vacances Salou.
Siempre estamos atentos a los comentarios de nuestros huéspedes pues entendemos que pueden ayudarnos a identificar posibles oportunidades de mejora.
No obstante, lamentamos si el servicio de limpieza no respondió, en algún momento, a sus expectativas. Se trata de un aspecto al que concedemos capital importancia por lo que lamentamos que no lo haya percibido así.
En cualquier caso, siempre le recomendamos que traslade cualquier inconveniente al personal para darnos la oportunidad de intervenir al momento.
Por otra parte, sentimos que echara en falta papel higiénico o gel. Si bien revisaremos dichos aspectos para, de ser necesario, implementar las medidas correspondientes en materia de suministro, le reiteramos nuestra plena disposición para proporcionarle una solución inmediata.
Como debe saber, el precio del alojamiento fluctúa en función de varios factores. Estamos seguros de que, para una próxima ocasión, reservando con suficiente antelación, podrá lograr una tarifa que se ajuste a sus preferencias.
Lamentamos si la atención brindada por parte de alguno de nuestros empleados no respondió plenamente a lo esperado durante el check out y tomamos nota para evitar que vuelva a suceder.
Las opiniones de nuestros huéspedes son de suma importancia para nosotros en tanto que nos ayudan a prosperar.
Es sumamente reconfortante saber que se sintió excelentemente asistida en todo momento por parte del personal. Brindar un servicio de calidad a quienes nos visitan representa nuestro principal objetivo y es fantástico saber que logramos contribuir a su bienestar en este sentido.
Esperamos poder disfrutar nuevamente de su compañía en un futuro próximo.
Un saludo cordial,
General Manager
Els sLE
il y a 1 maand sur
Google
Very close to Port Aventura and the center of Salou, quiet area with swimming pools, very good location near the beach.
(Translated by Google) Dear Elijah,
Thank you very much for your review about your experience at Pierre & Vacances Salou.
We are located, as you have been able to verify, in a quiet and peaceful area. We are delighted to know that you found our location so fantastic.
We hope to receive you again soon, Sincerely,
Gerente general
(Original)
Estimado Elias,
Muchísimas gracias por su reseña acerca de su experiencia en Pierre & Vacances Salou.
Estamos situados, como bien ha podido comprobar, en una zona silenciosa y tranquila. Nos llena de alegría saber que encontró tan fantástica nuestra ubicación.
Esperamos volver a recibirle pronto, Atentamente,
General Manager
marta1980 Cr
il y a 2 maanden sur
Google
Four adults and a baby have come for a weekend. Very calm .
The clean apartment and the one we had with a good terrace overlooking the pool. If we can we will repeat.
(Translated by Google) Dear Martha,
Thank you very much for choosing us to stay on your recent visit.
It is wonderful to read in the comments that you have taken the trouble to share that you found the apartment in which you stayed completely to your liking and that you have an excellent impression of the services you enjoyed and the cleanliness of our facilities.
Without a doubt, your recommendation is our greatest reward.
We would love to receive you again very soon. Greetings.
Gerente general
(Original)
Apreciada Marta,
Mil gracias por elegirnos para hospedarse en su reciente visita.
Es magnífico leer en los comentarios que se ha tomado la molestia de compartir que encontró el apartamento en el que se alojó completamente a su gusto y que se lleva una excelente impresión de los servicios de los que disfrutó y de la limpieza de nuestras instalaciones.
Sin lugar a dudas, su recomendación es nuestra mayor recompensa.
Nos encantará recibirle nuevamente muy pronto. Cordiales saludos.
General Manager
marjory el atmani
il y a 2 maanden sur
Google
Very clean apartment, everything is planned to be well! the bedding is top except that we are not going to sleep all night too bad ... yes the accommodations are not soundproofed and neither our children nor we slept all night. The upstairs neighbors partied all night long: shouting, moving tables and chairs, slamming doors, running down the stairs... They didn't want to know anything, not even at reception for that matter... In my opinion they are used to being told and they are not even shocked anymore...so it is not for a family but for people who are looking to party! sleepless night guaranteed!
Chère Marjory,
Merci d'avoir pris le temps de rédiger ce commentaire.
Nous sommes désolés de savoir que votre séjour parmi nous n'a pas été à la hauteur de vos attentes. Nous déplorons autant que vous le comportement indélicat de certains de nos hôtes.
Merci d'avoir mis en avant le confort de la literie et la propreté de votre logement.
Nous espérons avoir l'opportunité de vous revoir parmi nous pour un séjour bien meilleur.
General Manager
(Translated by Google)
Dear Marjory,
Thank you for taking the time to write this comment.
We are sorry to know that your stay with us did not meet your expectations. We deplore as much as you the indelicate behavior of some of our guests.
Thank you for highlighting the comfort of the bedding and the cleanliness of your accommodation.
We hope to have the opportunity to see you again among us for a much better stay.
general manager