The apartment itself is fine although it is a bit old and we lacked things in the kitchen and bedspreads to cover, we were 1 adult and my 2 youngest children, it is close to the beach and very well located with the promenade but if you have some noisy neighbors you are going to sleep very badly, we slept terrible they made a lot of noise and smoked in the establishment,
Beoordeling 2023-05-22 09:50:48
(Translated by Google) Dear Guest,
Thank you for sharing your impressions with us.
We understand, from your assessment, that your visit to our facilities was, in general terms, satisfactory.
We must clarify that our policy strictly prohibits smoking inside our facilities and we transmit it to our guests. Unfortunately, some of them do not follow our prescription deliberately and it is difficult to detect when this type of imprudence is committed. In any case, do not have the slightest doubt that we took note of your comment in order to review this aspect.
On the other hand, we regret the noise caused by other guests negatively interfered with your rest, as well as if you missed kitchen utensils or bedding. In this type of situation, we always recommend that you report any inconvenience to the staff with the assurance that we will do everything in our power to contribute to your well-being.
We are happy to hear that the apartment met your expectations and although we regularly implement maintenance updates, you can be sure that we have noted your appreciation of a need for renovation for the future.
It is reassuring to know that our location and proximity to the beach were such positive aspects during your visit to Coma Ruga.
It will be a pleasure to receive you on a future occasion.
Sincerely,
(Original)
Estimada Huésped,
Gracias por hacernos partícipes de sus impresiones.
Entendemos, por su valoración, que su paso por nuestras instalaciones resultó, en términos generales, satisfactorio.
Debemos aclarar que nuestra política prohíbe taxativamente fumar en el interior de nuestras instalaciones y así lo transmitimos a nuestros huéspedes. Desafortunadamente, algunos de ellos no siguen nuestra prescripción de forma deliberada y es difícil detectar cuándo se cometen este tipo de imprudencias. En cualquier caso, no le quepa la menor duda de que tomamos nota de su comentario a fin de revisar dicho aspecto.
Por otra parte, lamentamos el ruido ocasionado por otros huéspedes interfirió negativamente en su descanso, así como si echó en falta útiles de cocina o ropa de cama. En este tipo de situaciones, siempre el recomendamos que traslade cualquier inconveniente al personal con la seguridad de que haremos cuanto esté en nuestra mano para contribuir a su bienestar.
Nos alegra saber que el apartamento cumplió con sus expectativas y, aunque implementamos actualizaciones en materia de mantenimiento de forma periódica, no le quepa la menor duda de que tomamos nota de su apreciación sobre una necesidad de renovación de cara al futuro.
Es reconfortante saber que nuestra ubicación y la proximidad de la playa fueron aspectos tan positivos durante su visita a Coma Ruga .
Será un placer recibirle en una ocasión futura.
Atentamente,
MARÍA JOSE CENZANO
il y a
2 weken
sur Google
5/5
A great stay, the staff could not have been more charming. We will be back for sure! Thanks for everything!
Rafa Cano
il y a
2 weken
sur Google
4/5
Excellent location. Comfortable and well equipped, although they are old, the interior is renovated, the treatment at reception is excellent. Highly recommended.
Cristina Herrero
il y a
2 weken
sur Google
5/5
The girls at the reception are very nice, it's nice to find people like that.
norbert martin
il y a
4 weken
sur Google
3/5
Pleasant living room, direct beach access, garden terrace, 2 bathrooms, 2 bedrooms for 3 people
The cons: apartment to renovate, not suitable for handicap, the comparison with Pierre and Vacances Torres Novelles is notable, we are there for the 2nd week.
Beoordeling 2023-05-22 09:50:10
Cher Norbert,
Merci pour votre retour.
Nous sommes ravis d'apprendre que vous avez passé un agréable séjour dans notre établissement, situé à seulement quelques pas de la mer.
Par ailleurs. nous prenons bonne note de vos remarques afin d'améliorer ce qui doit l'être.
N'hésitez jamais à nous faire part sur place du moindre désagrément afin que nous puissions vous apporter le confort recherché.
Nous espérons avoir l'occasion de vous accueillir à nouveau pour un séjour 100 % réussi.
Bien à vous,
(Translated by Google)
Dear Norbert,
Thanks for your feedback.
We are delighted to learn that you had a pleasant stay in our establishment, located just a few steps from the sea.
Moreover. We take good note of your remarks in order to improve what needs to be improved.
Never hesitate to let us know of the slightest inconvenience so that we can provide you with the comfort you are looking for.
We hope to have the opportunity to welcome you again for a 100% successful stay.
Sokaina Laachiri Benali
il y a 1 week sur
Google
The apartment itself is fine although it is a bit old and we lacked things in the kitchen and bedspreads to cover, we were 1 adult and my 2 youngest children, it is close to the beach and very well located with the promenade but if you have some noisy neighbors you are going to sleep very badly, we slept terrible they made a lot of noise and smoked in the establishment,
(Translated by Google) Dear Guest,
Thank you for sharing your impressions with us.
We understand, from your assessment, that your visit to our facilities was, in general terms, satisfactory.
We must clarify that our policy strictly prohibits smoking inside our facilities and we transmit it to our guests. Unfortunately, some of them do not follow our prescription deliberately and it is difficult to detect when this type of imprudence is committed. In any case, do not have the slightest doubt that we took note of your comment in order to review this aspect.
On the other hand, we regret the noise caused by other guests negatively interfered with your rest, as well as if you missed kitchen utensils or bedding. In this type of situation, we always recommend that you report any inconvenience to the staff with the assurance that we will do everything in our power to contribute to your well-being.
We are happy to hear that the apartment met your expectations and although we regularly implement maintenance updates, you can be sure that we have noted your appreciation of a need for renovation for the future.
It is reassuring to know that our location and proximity to the beach were such positive aspects during your visit to Coma Ruga.
It will be a pleasure to receive you on a future occasion.
Sincerely,
(Original)
Estimada Huésped,
Gracias por hacernos partícipes de sus impresiones.
Entendemos, por su valoración, que su paso por nuestras instalaciones resultó, en términos generales, satisfactorio.
Debemos aclarar que nuestra política prohíbe taxativamente fumar en el interior de nuestras instalaciones y así lo transmitimos a nuestros huéspedes. Desafortunadamente, algunos de ellos no siguen nuestra prescripción de forma deliberada y es difícil detectar cuándo se cometen este tipo de imprudencias. En cualquier caso, no le quepa la menor duda de que tomamos nota de su comentario a fin de revisar dicho aspecto.
Por otra parte, lamentamos el ruido ocasionado por otros huéspedes interfirió negativamente en su descanso, así como si echó en falta útiles de cocina o ropa de cama. En este tipo de situaciones, siempre el recomendamos que traslade cualquier inconveniente al personal con la seguridad de que haremos cuanto esté en nuestra mano para contribuir a su bienestar.
Nos alegra saber que el apartamento cumplió con sus expectativas y, aunque implementamos actualizaciones en materia de mantenimiento de forma periódica, no le quepa la menor duda de que tomamos nota de su apreciación sobre una necesidad de renovación de cara al futuro.
Es reconfortante saber que nuestra ubicación y la proximidad de la playa fueron aspectos tan positivos durante su visita a Coma Ruga .
Será un placer recibirle en una ocasión futura.
Atentamente,
MARÍA JOSE CENZANO
il y a 2 weken sur
Google
A great stay, the staff could not have been more charming. We will be back for sure! Thanks for everything!
Rafa Cano
il y a 2 weken sur
Google
Excellent location. Comfortable and well equipped, although they are old, the interior is renovated, the treatment at reception is excellent. Highly recommended.
Cristina Herrero
il y a 2 weken sur
Google
The girls at the reception are very nice, it's nice to find people like that.
norbert martin
il y a 4 weken sur
Google
Pleasant living room, direct beach access, garden terrace, 2 bathrooms, 2 bedrooms for 3 people
The cons: apartment to renovate, not suitable for handicap, the comparison with Pierre and Vacances Torres Novelles is notable, we are there for the 2nd week.
Cher Norbert,
Merci pour votre retour.
Nous sommes ravis d'apprendre que vous avez passé un agréable séjour dans notre établissement, situé à seulement quelques pas de la mer.
Par ailleurs. nous prenons bonne note de vos remarques afin d'améliorer ce qui doit l'être.
N'hésitez jamais à nous faire part sur place du moindre désagrément afin que nous puissions vous apporter le confort recherché.
Nous espérons avoir l'occasion de vous accueillir à nouveau pour un séjour 100 % réussi.
Bien à vous,
(Translated by Google)
Dear Norbert,
Thanks for your feedback.
We are delighted to learn that you had a pleasant stay in our establishment, located just a few steps from the sea.
Moreover. We take good note of your remarks in order to improve what needs to be improved.
Never hesitate to let us know of the slightest inconvenience so that we can provide you with the comfort you are looking for.
We hope to have the opportunity to welcome you again for a 100% successful stay.
Good for you,