Naar de hoofdinhoud gaan

Klantenbeoordelingen La Ginabelle

4,1

Op basis van 564 beoordelingen

5

52.7 %

4

27.3 %

3

7.6 %

2

5.1 %

1

7.3 %
NieuwsteOudsteHoogste beoordelingenMinder goede cijfers

Lolo GDD

Er is 5 dagen op Google

5/5
Excellent apartment, well located in the center.

Anastasia Henique

Er is 5 dagen op Google

5/5
A fantastic stay at La Ginabelle!

The location is simply incredible, just a 5-minute walk from the town center and with only a bridge to cross to reach the train station, which is incredibly convenient!

The accommodations are lovely and the bedding is comfortable, perfect for relaxing after a day of sightseeing.

The pool is a real bonus: it's nicely heated, although at 27°C, I personally found it a little chilly. That said, my daughter wasn't bothered at all!

Another very nice touch: the games lending service, an excellent idea for making the most of a family stay.

In short, a wonderful experience, a fantastic location, and amenities that make the stay even more enjoyable. We highly recommend it!

Justine S.

Er is 1 week op Google

1/5
I'd never been disappointed by a Pierre & Vacances resort before, but this one was a real letdown. I'm not usually picky, so I ignored previous reviews mentioning this, especially the dated feel, which I was actually drawn to—what a mistake!

The biggest problem is the cleanliness and maintenance of the accommodations, which leave a lot to be desired. Out of three of us, two experienced allergy attacks during our stay (stuffy nose, itchy throat, etc.) due to the dust. We mentioned this to reception, who simply replied, "Oh." It really feels like nothing is cleaned properly between guests. Just making the bed stirs up an impressive amount of dust throughout the room.

The toilet brushes were left soaking in dirty water mixed with leftover cleaning products. Judging by the state and amount of water, it couldn't have been recent… The result was an unpleasant smell of urine in the toilet, even worse in the ones right next to it in the room. The coffee machine was also dirty when we arrived, and we even found leftover food from the previous occupants in the freezer…

And all this in a supposedly "Premium" residence, with high prices; frankly, the value for money is catastrophic. It's a real shame because the location is superb, as are the decor and layout of the apartments. But everything is ruined by the lack of maintenance.

As for the staff, the few employees we encountered were rather cold, and we almost felt like we were bothering them. Furthermore, noise travels a lot in the residence, affecting the hallways and neighboring apartments. I'm not particularly bothered by this; we understand that children crying early in the morning isn't the residence's responsibility. However, it really seemed to us that staff were cleaning around 5 or 6 a.m., because several mornings we heard what sounded like a move, which lasted for about an hour… Again, I don't know if this is the responsibility of the residence, but in any case, it's extremely unpleasant when you're on vacation trying to relax in peace and quiet…

In short, after 8 days there, we left extremely disappointed. At that price, you expect a minimum level of cleanliness and service, and if possible, some peace and quiet, especially in a Premium residence. We definitely won't be returning to this Pierre & Vacances, and although I'm not usually very particular or demanding on these points, I strongly advise against it…
Beoordeling 2026-10-20 09:46:34

L’emplacement, la décoration et l’agencement de votre appartement comptent parmi les qualités que vous avez reconnues à la Résidence premium La Ginabelle, et nous regrettons d’autant plus que d’autres aspects aient profondément nuancé cette impression, Justine.

Nous sommes particulièrement attentifs à ce que vous décrivez concernant la préparation de votre hébergement. La propreté fait l’objet de contrôles et d’un suivi par les équipes en charge des logements afin d’assurer de bonnes conditions d’accueil. Nous sommes donc sincèrement désolés que votre expérience ait été différente et que les échanges à la réception ne vous aient pas apporté l’accompagnement que vous recherchiez.

Nous espérons avant tout que les désagréments évoqués se sont rapidement dissipés après votre séjour. Si vous souhaitez revenir plus précisément sur les circonstances rencontrées, nous vous invitons à contacter notre Service Relation Clients via : https://contactariane.pierreetvacances.com/fr-fr.

Vous évoquez également différents bruits durant votre séjour. Si certains comportements dans les logements voisins échappent naturellement à nos équipes, nous entendons votre remarque concernant les nuisances matinales dont vous n’avez pas pu identifier précisément l’origine.

Après huit jours sur place et alors que vos précédentes expériences chez Pierre & Vacances vous avaient toujours donné satisfaction, nous regrettons que cette adresse vous laisse aujourd’hui un souvenir si différent. Nous aurions aimé que la situation privilégiée de la Résidence premium La Ginabelle, son atmosphère montagnarde et ses espaces de détente prennent une tout autre place dans votre expérience.

L’équipe Pierre & Vacances

renald verzeroli

Er is 1 week op Google

5/5
Excellent location.
Some apartments offer views of Mont Blanc.
Spacious and functional apartments.
Professional and courteous reception.
Even geduld...