Name: Residentie Antarès
Brand: Pierre & Vacances
Availability: InStock
Rating: 3.9 (146 reviews)

Klantenbeoordelingen Antarès

3.9

Goed

146 beoordelingen

35.6 %

18.5 %

2.7 %

7.5 %

Patrick Lucas

il y a 1 week sur G_Google Google

4/5

Friendly, welcoming, attentive staff. Congratulations on that side!!
Logistically, there are 2 downsides:
- cleanliness of the studio: dirt under the sofa bed, bagless vacuum cleaner not cleaned and not pleasant (we called to have it emptied but got another vacuum cleaner with a broken brush...)
- Departure: no snowcats at the end of the morning at the bottom of ANTARES, obligation to "drag" (very unpleasant) our numerous bags in several trips towards the long corridor of the other building to take the big elevator and get a sled

morgane regnier

il y a 1 maand sur G_Google Google

5/5

Excellent stay! Perfect welcome by the receptionist Quentin. His colleague the following Saturday was just as pleasant.
The residence has been well renovated (painting in progress, furniture, bedding, appliances)
Possibility of borrowing numerous games for children and adults.
Calm and exceptional view because the residence is at the very top of the resort. => rather sporty with children ?
But being on the slopes after leaving the residence is very nice!

Lachat Kathy

il y a 1 maand sur G_Google Google

1/5

We booked this accommodation for 1 night with the Montblanc Booking agency. I do not recommend this agency.
They told us that we could return to the apartment when the room was done.
When we arrived, the room had not been made, the sheets were unmade, nothing was put away. When I called the agency to ask them to tidy the room, they told me that I had to contact the Antarès hotel directly. When I asked at the front desk, they told me they don't take care of accommodations managed by other agencies.
No help was given to us. When I tried to call the agency again, no answer. 1 hour later, the agency called me to tell me that we had to put the key back in the box so that the cleaners could come. I asked them to use one of their keys because we were getting off and you should know that the Antarès hotel is located at the highest point in the station.
The manager on the phone told me they had no other keys besides the one I had. Making fun of.

- Wait 1 hour to find a solution and tell me that I have to return the key for cleaning even though it was 5 p.m. and I was told that at 4 p.m. the room would be ready.

No compensation was given to us and we had to sleep in disgusting sheets and room.

Avoid if you plan to sleep in a clean apartment, the only plus is the view.

Poena Matos

il y a 2 maanden sur G_Google Google

3/5

The apartment is very large and spacious, seen from the 10th floor and simply inexplicable. The apartment is plenty of space for storing things and everything is equipped and works perfectly. Access to the ski slope directly on foot and easy access to restaurants. The only thing that was unpleasant at 8:00 in the morning was that we were woken up by the cleaning lady saying that we had to vacate the apartment, and in the contract the apartment checkout time is at 11:00, was very rude and constantly asking what time we would leave.

Beoordeling 2024-03-05 11:17:29

(Translated by Google) We are delighted that you enjoyed the spacious size of your apartment and its exceptional view, as well as the easy access to the ski slopes and restaurants.

However, we apologize for the inconvenience caused by one of our housekeepers. This does not correspond to the service we wish to offer our customers, and we sincerely regret this situation. We will conduct a thorough investigation to understand the circumstances and take necessary steps to ensure this does not happen in the future.

We hope that despite this incident, you had a pleasant stay, and we would be delighted to welcome you again for a more peaceful experience.

See you soon,
The Pierre & Vacances team

(Original)
Nous sommes enchantés que vous ayez apprécié la taille spacieuse de votre appartement et sa vue exceptionnelle, ainsi que la facilité d'accès aux pistes de ski et aux restaurants.

Toutefois, nous présentons nos excuses pour la gêne occasionnée par une de nos femmes de ménage. Cela ne correspond pas au service que nous souhaitons offrir à nos clients, et nous regrettons sincèrement cette situation. Nous allons mener une enquête approfondie pour comprendre les circonstances et prendre les mesures nécessaires afin que cela ne se reproduise pas à l'avenir.

Nous espérons que malgré cet incident, vous avez passé un agréable séjour, et nous serions ravis de vous accueillir à nouveau pour une expérience plus sereine.

A bientôt,
L'équipe Pierre & Vacances

Matias zaragoza Pont

il y a 2 maanden sur G_Google Google

5/5

Very well located. Incredible views. The apartment with all the services and very clean. The guys at the reception were very friendly throughout the week.