Klantenbeoordelingen Le Roselend

4.2

Zeer goed

399 beoordelingen

50.6 %

31.8 %

9.5 %

3.3 %

4.8 %

Florent Soubeyran

il y a 2 maanden sur G_Google Google

1/5

Having been a regular here for several years, I notice in 2025 a deterioration in the service offered in this residence.

Apartment offered which does not correspond to the standard that we had experienced in previous years, for a relatively expensive price.

The disorganization of the staff is felt. Customer loyalty leaves something to be desired...

- Apartment only available in the early evening, we have to wait for hours at reception, without being given an explanation;

- Apartment with terrace access condemned, due to risk of falling due to a damaged guardrail;

- Unsatisfactory household;

- Small apartment, very cramped for 6 people, sleeping on a sofa for 2 people. We had never experienced this.

And to top it off, apartment with no view, because it faces north.

When you pay the same price as in previous years with this degraded level of service, it’s obviously irritating.

So we negotiate compensation to make things easier. We are being promised a serious commercial gesture.

Since then, we have been floundering, commitments are not kept by managers. We're still waiting.

It's really not serious.

Very disappointed with this experience. I don't recommend.

Beoordeling 2025-04-28 10:13:00

Nous sommes vraiment désolés d'apprendre que votre séjour n'a pas été à la hauteur Florent, surtout après plusieurs années d’habitude avec nos services. Les désagréments que vous mentionnez sont inacceptables et nous comprenons parfaitement votre frustration.

Les points cités ne correspondent absolument pas à nos standards. De plus, la situation liée à l'engagement d'un geste commercial non respecté est, évidemment, inacceptable et nous vous présentons nos plus sincères excuses pour ce manque de réactivité.

Nous vous encourageons vivement à effectuer une réclamation via : https://contactariane.com/ afin que nous puissions examiner en détail chaque point de votre expérience et vous apporter une solution appropriée.

Votre fidélité est très importante pour nous, et nous espérons pouvoir regagner votre confiance lors de votre prochain séjour.

L'équipe Pierre et Vacances

Anthony PIERRE

il y a 2 maanden sur G_Google Google

1/5

Extremely disappointed with our last experience at Pierre et Vacances Le Roselend in Les Arcs 1800.
Being regulars of the place (every year for around 5 years), we have never been received like this.
Arrived on Saturday around noon (excluding school holidays) as usual. The receptionists tell us that the apartments will be ready at 3 p.m., no problem, this is the usual organization. After 3 p.m., the staff continues to inform us that the 2 apartments will be “ready soon”. In the end, we had to wait until 6:45 p.m. for the first apartment and 7:15 p.m. for the second without having had clear communication about the delay, which had become unacceptable. Especially since we had a reservation in a restaurant in the resort for 7 p.m. and we arrived 30 minutes late due to handing over the keys to the 2nd apartment. The service has been impacted.

This was only the beginning, since upon discovering the apartments, the unpleasant surprises continued. One of the balconies was condemned for “risk of collapse”, we had not been informed of this and this had a strong impact on our entire stay. In addition, linen was missing and the cleaning had been done quickly and therefore somewhat sloppy.

During the week, we spoke with the staff and managers of Pierre et Vacances who committed to a commercial discount following these numerous inconveniences. In the end, as is often said, “the words fly away, the writings stay”. All oral commitments from a certain Maeva disappeared and we never had any commercial gesture following our departure. A great way to show regular customers the consideration the group has for them!..

Unfortunately, we do not intend to repeat our experience in this brand, although we thought until this year that we had found a pleasant place to spend the winter holidays. The location and services, as well as customer consideration, are in sharp decline.

Beoordeling 2025-04-14 14:10:34

Nous sommes sincèrement désolés de lire votre retour et de constater à quel point votre dernière expérience au sein de notre résidence Le Roselend n’a pas été à la hauteur Anthony, d’autant plus en tant que clients fidèles depuis plusieurs années.

L’attente prolongée pour la remise des clés, le manque de communication ainsi que l'état des appartements à votre arrivée sont autant de points qui ne reflètent pas les standards de qualité que nous nous efforçons de maintenir. Nous comprenons parfaitement votre frustration, notamment au regard de votre réservation au restaurant, et nous tenons à vous présenter nos excuses les plus sincères.

Concernant les engagements évoqués sur place, nous regrettons profondément qu’ils n’aient pas été suivis d’effets concrets. Cela ne reflète pas la considération que nous souhaitons apporter à nos vacanciers, encore moins à nos habitués.

Nous vous invitons à faire une réclamation via : https://contactariane.com/ afin qu’une analyse plus approfondie puisse être effectuée et que le suivi promis soit revu dans les meilleures conditions.

Nous espérons de tout cœur pouvoir regagner votre confiance et vous revoir dans de meilleures conditions.

L’équipe Pierre & Vacances

Frédéric Coupki

il y a 3 maanden sur G_Google Google

5/5

Magnificent residence located at the foot of the slopes. Very nice indoor swimming pool.

Waffae Ben

il y a 4 maanden sur G_Google Google

5/5

We went there the last week of January 2025. A great duplex apartment with a view of Mont Blanc. The welcome was great, we arrived early in the morning and we were able to pick up the apartment quickly by being notified by text message. The pastries delivery service is very practical.
We could leave and return on skis.
In pedestrian mode, simply take the cable car to return to the residence and go back down on foot to avoid the glass alley while remaining quiet. We will come back with great pleasure! THANKS

Meyline Houdus

il y a 4 maanden sur G_Google Google

4/5

We came with 5 friends to this residence, very good residence with adequate services (very pleasant staff, the ladies with whom we interacted were really lovely) the swimming pool and spa are great! The apartment was very good, with everything necessary provided, bathroom linen and sheets. The only big downside to the residence is that far from the ski set and intersport in winter you have to walk on a fairly steep blue slope or go down to the village to take the Dahu, so not practical in this aspect or plan for après ski!