Klantenbeoordelingen Eguzki

4.2

Zeer goed

710 beoordelingen

5

50.8 %

4

31.8 %

3

11.3 %

2

3.1 %

1

3.0 %

Nadia Belkacem

il y a 1 week sur Google

3/5
Bunk bed too small for 5'11" teenagers.
The electric curtains in the bedroom: they can't be closed.
The location is perfect.

Laurence Hennequin

il y a 1 week sur Google

4/5
Very decent apartment for a short stay
Very well located at the entrance to the city center and close to the beach
Indoor parking is a bit tight to maneuver when it's full

Guillaume ROBERT

il y a 1 week sur Google

5/5
This residence offers excellent value for money, boasting an extremely well-located location almost in the heart of Saint-Jean-de-Luz, with virtually essential parking and a reasonable price. The only drawback is the quality of the sofa bed's bedding, despite the lightweight nature of the beds.

Adélaïde BOUGRIER

il y a 1 week sur Google

3/5
We received a very warm welcome upon our arrival (the person is very pleasant, professional, and helpful).
The apartment is a little worn but pleasant and comfortable, and the bedding is good.
The residence is very well located in the city center.
However, we were very disturbed by the neighbors who made a lot of noise during the night between 11 p.m. and 2 a.m. (heavy footsteps, slamming doors, and moving furniture, etc.).
When we reported the first noises, someone came up immediately but seemed annoyed by my request. When we left, the receptionist tried to justify herself by telling us that it was normal since it was a city center residence. Without trying to understand or apologize, she advised us to go to the other Pierre et Vacances!
For a week at €900, I would have appreciated being able to sleep...
Beoordeling 2025-06-02 15:43:35

Merci d’avoir pris le temps de partager votre expérience avec autant de détails Adélaïde. Nous sommes ravis que vous ayez apprécié l’accueil chaleureux de notre équipe ainsi que la localisation idéale et le confort de la literie.

Nous sommes toutefois sincèrement désolés que votre séjour ait été perturbé par des nuisances sonores. Il est essentiel pour nous que nos clients puissent se reposer dans les meilleures conditions. Nous regrettons également que votre signalement n’ait pas été accueilli avec toute l’écoute et la considération qu’il mérite.

Pour que votre insatisfaction puisse être étudiée comme il se doit, nous vous invitons à effectuer une réclamation via : https://contactariane.pierreetvacances.com/fr-fr. Cela nous permettra d’en tirer les conséquences nécessaires pour améliorer nos services.

L’équipe Pierre & Vacances

lucas Nnamrob (Wilfried Lucas BORMANN)

il y a 3 weken sur Google

5/5
Truly ideal location!
Clean rooms with just the right amenities!
Reasonable rates!
Even geduld...