As loyal Pierre & Vacances customers for many years, this year we stayed at the Résidence Les Citronniers and I must say that my family and I were very satisfied. The room was spotless upon arrival, spacious and perfectly air-conditioned, ideally located in the heart of all amenities and tourist attractions. The staff were very helpful and friendly. We will gladly return; keep up the good work!

Avoid at all costs — unacceptable customer experience

I strongly advise against booking a stay with Pierre & Vacances until this type of problem is taken seriously. My experience with the booking service has been extremely disappointing.

During my booking, the agent clearly instructed me to pay the fees and send my holiday vouchers by mail to the address she provided. I followed her instructions exactly and sent the vouchers immediately. It was only several hours later that I received a text message specifying that they absolutely had to be sent by registered mail. This information had never been given to me by the agent at the time of sending.

Today, I am told that my holiday vouchers are "lost." I am therefore left paying for my entire stay while losing the value of my holiday vouchers, even though I simply followed the instructions of your own agent.

This is completely unacceptable. I therefore request a refund for the value of my holiday vouchers, as this situation stems from incorrect information provided to me by your department.

I do not intend to let this matter rest. Without a solution and a prompt refund, I will pursue my complaint with the relevant authorities and use all available means to assert my rights.

Such handling is particularly disappointing for a company like Pierre & Vacances. Avoid at all costs — unacceptable customer experience.

I strongly advise against booking a stay with Pierre & Vacances until this type of problem is taken seriously. My experience with the booking service has been extremely disappointing.

During my booking, the advisor clearly instructed me to pay the fees and send my holiday vouchers by mail to the address she provided. I followed her instructions exactly and sent the vouchers immediately. It was only several hours later that I received a text message specifying that they absolutely had to be sent by registered mail. This information was never provided to me by the advisor at the time of sending.

Today, I am told that my holiday vouchers are "lost." I am therefore left paying for my entire stay while losing the value of my vouchers, even though I simply followed the instructions of your own advisor.

This is completely unacceptable. I therefore request a refund of the value of my holiday vouchers, as this situation stems from incorrect information provided to me by your department.

I do not intend to let this matter rest. Without a solution and a prompt refund, I will pursue my complaint with the relevant authorities and use all available means to assert my rights.

Such handling is particularly disappointing for a company like Pierre & Vacances.

I had already stayed at the Citronnier residence, which is close to everything.

Great place, very well located, quiet yet in the city center. Very attentive staff.
We will definitely be back.

The residence is ideally located close to the sea and the old town.