We apologize for any discomfort you experienced due to the temperature inside the residence, Louis.

We understand the importance of maintaining a comfortable environment for our guests, and we regret that the temperature was not to your liking. We will certainly review our heating and cooling systems to ensure they are functioning optimally and adjust the settings to reduce the inside temperature.

We hope the remainder of your stay is enjoyable, and we thank you for choosing to stay with us.

The Pierre & Vacances team

It's disheartening to learn that the accommodations did not meet your expectations and that you encountered issues with the room, amenities, and overall experience, Oliver.

We understand the importance of providing a comfortable and enjoyable stay for our guests, and we regret that we fell short in meeting your expectations. Please accept our sincerest apologies for any inconvenience you experienced.

We appreciate your feedback regarding the ski locker and will take steps to address any issues to improve the overall experience for our guests.

Despite the challenges you faced, we are glad to hear that you found our location convenient. We hope that this positive aspect, along with our commitment to addressing your concerns, will encourage you to consider staying with us again in the future.

The Pierre & Vacances team