Comentarios de los clientes Les Fermes de Méribel

4.1

Muy bueno

154 comentarios

47.4 %

31.2 %

12.3 %

3.2 %

5.8 %

Jorge Ch

il y a 4 años sur G_Google Google

2/5

Bien pero son pequeños los apartamentos y los baños

Remi Descamps

il y a 4 días sur G_Google Google

5/5

Warm and traditional setting, the relaxation area is very complete (hammam, sauna, swimming pool, billiards, etc.). Close to the ski lifts. A great place to relax and ski.

Sibille RETUREAU

il y a 1 mes sur G_Google Google

1/5

We were very disappointed by the state of the Residence. We had come 6 years previously, and found the Residence in a worse state than we had left it. The apartment was in a dilapidated state (scratched furniture, broken shower door, a shower that was blocked when arriving, lack of dishes, exposed and trailing wires and cables on the floor, disgusting ski locker with crumpled papers on the floor, a television with a fluctuating signal, a sofa with an unstable seat). We came with two children and had requested, as the site says, the provision of a baby bed. Said bed was available but without a mattress. There is no handrail on the stairs, which makes the transition between floors difficult, especially when going up/down with our baby. The pool was cool, and we discovered when we arrived that the spa was permanently closed, even though the site did not mention this information at all. The apartment was also very dark (I had asked in August when booking to have a bright apartment): we had to turn on the lights from 3 p.m. in the afternoon. The Meribel farms claim to be a Premium establishment: they have the price, but not the standing promised on the site. Note the staff who try to find solutions, are kind, and make do with the few resources available to them.

Opinión 2024-03-25 10:10:30

(Translated by Google) We thank you, Sibille, for sharing your experience at the Pierre & Vacances Les Fermes de Méribel residence.

We are deeply sorry to learn that your stay did not go as planned and that you experienced so many inconveniences in your apartment.

Our dedicated teams have taken note of all the points you have raised and are working to improve the quality of your future experiences.

Rest assured that they are actively working to remedy these problems and to offer our customers a stay that meets their expectations.

Concerning the baby bed, it has been carefully chosen to guarantee comfort and safety for your child. It meets the NF-EN 716 standard relating to folding beds for children which recommends not adding a second mattress to the bed in order to prevent any risk of suffocation. The mattress is therefore not supplied with the folding bed.

We are grateful for your words about our staff, who are doing their best to provide you with an enjoyable experience despite the circumstances.

We hope to have the opportunity to welcome you again in the future and regain your trust.

The Pierre & Vacances team

(Original)
Nous vous remercions, Sibille, d'avoir partagé votre expérience à la résidence Pierre & Vacances Les Fermes de Méribel.

Nous sommes profondément désolés d'apprendre que votre séjour ne s'est pas déroulé comme prévu et que vous ayez rencontré autant de désagréments dans votre appartement.

Nos équipes dédiées ont bien pris note de tous les points que vous avez soulevés et sont mobilisées pour améliorer la qualité de vos futures expériences.

Soyez assurée qu'elles travaillent activement pour remédier à ces problèmes et pour offrir à nos clients un séjour à la hauteur de leurs attentes.

Concernant le lit bébé, il a été choisi avec soin pour garantir confort et sécurité à votre enfant. Il répond à la norme NF-EN 716 relative aux lits pliants pour enfants qui préconise de ne pas ajouter de second matelas dans le lit afin de prévenir tout risque de suffocation. Le matelas n'est donc pas fourni avec le lit pliant.

Nous sommes reconnaissants pour vos mots sur notre personnel, qui fait de son mieux, pour vous faire passer une expérience agréable malgré les circonstances.

Nous espérons avoir l'opportunité de vous accueillir à nouveau dans le futur et de regagner votre confiance.

L'équipe Pierre & Vacances

Alexandra Lecoeur

il y a 2 meses sur G_Google Google

3/5

A little disappointed with our stay, we arrived the accommodation was not clean, there are still traces of New Year's Day not made by people before confetti bottle cap.
The accommodation was not what we had seen in the photos of the reservation we were 3 couples there were only 2 rooms the 3rd couple slept on the upstairs landing.
There is also a lack of light on the balcony with night falling quickly, which is a shame.
Access to the swimming pool is not practical; you have to go through the outside and it lacks a few degrees to make it pleasant for all ages.
The wifi does not work or is slow.
And we remain convinced that someone entered our accommodation during the night and we will not return.

Jeremie Mauriaud

il y a 6 meses sur G_Google Google

1/5

We booked in the residence from September 1st to 3rd inclusive. A week before our arrival, someone from reception called me to see if I had any questions: in this case yes, about whether the wellness area was open; his answer was yes except the hamam!
When we arrived on Friday evening we took possession of the keys and asked again if the wellness area was open but the receptionist remained very evasive.
On Sunday morning since departure was scheduled for 11 a.m. we headed to the reception and there: closed re-opening on December 16! The services sold were absolutely not available as indicated and invoiced!
Following numerous calls we had the director who told us I will take care of your case Monday 4. Since then no news radio silence. Simply unprofessional and not acceptable for a group that defends customer satisfaction!

Opinión 2023-10-06 09:55:35

(Translated by Google) We are really sorry for the inconsistency regarding access to the wellness area and the lack of follow-up, Jeremie. Les Fermes de Méribel are appreciated for their comfort and their mountain atmosphere. We are saddened that you were not able to take full advantage of it. Do not hesitate to contact our customer service quickly via this link: https://www.contactariane.com/, so that we can address your concerns. We sincerely hope to have the opportunity to better satisfy you during a future visit.

See you soon !

The Pierre & Vacances team

(Original)
Nous sommes vraiment désolés pour l'incohérence concernant l'accès à l'espace bien-être et l'absence de suivi, Jeremie. Les Fermes de Méribel sont appréciées pour leur confort et leur ambiance montagnarde. Nous sommes attristés que vous n'ayez pas pu en profiter pleinement. N'hésitez pas à contacter notre service client rapidement via ce lien : https://www.contactariane.com/, pour que nous puissions aborder vos préoccupations. Nous espérons sincèrement avoir l'opportunité de mieux vous satisfaire lors d'une future visite.

A très vite !

L'équipe Pierre & Vacances